Digital End User Computing Engineer

The Royal Orthopaedic Hospital NHS Foundation Trust; Turves Green; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust in the United Kingdom is seeking an experienced End User Computing Engineer to provide ongoing support for Digital Deployment and IT Service Desk services, delivering frontline and BAU support to business users.

You will handle 2nd line support, participate in projects, manage base images, and work with Horizon View, AD, and security hardening to protect desktop devices.

Qualifications

• Experience in end-user computing environments.
• Proven ability to deliver BAU and project work.
• Knowledge of security and OS hardening.

Responsibilities

• Provide 2nd level support alongside BAU team and deliver projects.
• Liaise with IT Service Desk, Infrastructure and third parties for resolution of tasks.
• Respond to support requests logged on the service desk system promptly.
• Utilise Remote Management software for complex issues.
• Manage and support multiple technologies (Horizon View, AppSense, App-V, AD, EPC, MDM).
• Manage all change, problem and incidents and escalate as needed.
• Provide cyber security, vulnerability scanning, and hardening of desktops.
• Perform analysis, diagnostics, and problem resolution; test hardware/software.
• Assist in pre-deployment configuration of IT desktop devices and asset labelling.
• Assist in periodic IT asset audits and maintenance of desktops.

Skills

End user support

2nd line support

Face-to-face communication

Incident management

Tools

Horizon View

AppSense

App-V

Microsoft AD

Manage Engine EPC

MDM

Job description

Looking for experienced and reliable End User Computing Engineer to provide ongoing support for Digital Deployment and to support ROH IT Service desk Services. Supporting all 2nd line end-user computing functions, end-user services and systems. You will be working as front-line support and engaging with business users face to face and respond to Tickets raised. In this varied role you will find yourself involved in a mix of "business as usual" support, project based work and continuous improvement of IT infrastructure across teams.

1. 1. Along with providing 2nd Level support for BAU team the principal activity will be delivering projects and managing base images.
2. 2. Liaise with IT Service Desk, Infrastructure and 3rd Parties where appropriate for resolution of tasks, requests and incidents.
3. 3. Respond to support requests logged on the service desk system in an efficient and timely manner.
4. 4. Utilise the Trust's Remote Management software to assist with remedial work when dealing with complex issues.
5. 5. Manage & support multiple technologies: (Horizon view, AppSense, App-V, Microsoft AD, Manage Engine EPC, MDM etc…).
6. 6. Manage all change/problem/incidents and escape any issues Technical Services Manager - EUC.
7. 7. Provide Cyber Security, vulnerability scanning, application and OS hardening and encryption of desktop devices.

Secondary Tasks

1. 8. You'll be performing analysis, diagnostics and problem resolution independently; evaluating and testing hardware and software; supporting and troubleshooting office automatons tools, peripherals and data network connectivity.
2. 9. Assist in the receipt, testing and pre-deployment configuration of IT desktop devices (PCs, printers and other equipment), including asset labelling and security marking.
3. 10. Assist in the periodic audit of IT assets and associated records.
4. 11. Maintenance of IT desktop devices in order to minimise the disruption caused by deterioration and failure.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.