EUC Engineer

Positive Employment; City Of London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Positive Employment is recruiting an experienced EUC Engineer for a large local government organisation in London on a 3-month contract. You will administer and support Microsoft Intune, Azure Virtual Desktop, Windows 365, Remote Desktop Service, RemoteApp and Palo Alto GlobalProtect, ensuring secure connectivity for users across multiple organisations.

The role requires strong Windows 10/11 support, VPN and remote access experience, and expertise in Intune/Endpoint Manager, Azure AD, and

Qualifications

• Experience with end user computing services in an enterprise environment.
• Strong troubleshooting and analytical skills with ability to resolve complex EUC issues.
• Proven ability to manage incidents and service requests within SLAs.
• Experience deploying and managing Intune policies and applications.
• Experience with GlobalProtect VPN and remote access infrastructure.

Responsibilities

• Provide BAU support and administration for End User Computing services.
• Manage incidents and service requests within SLAs.
• Configure and manage Microsoft Intune policies, configurations, and deployments.
• Support Palo Alto GlobalProtect remote access and VPN connectivity.
• Package, deploy, and maintain endpoint software via Intune.
• Support Windows 10/11 devices and remote endpoints.
• Maintain technical documentation and designs; participate in projects.

Skills

Windows 10/11 support

Troubleshooting

PowerShell

Remote desktop

Documentation

CAB/change mgmt

Tools

Intune

Endpoint Manager

GlobalProtect

Azure AD

Prisma Access

Job description

Our client is a large local government organisation and looking for an experienced EUC Engineer to join their team. This is initially a 3 month contract which may be extended for the right applicant

You will

The successful candidate will be responsible for the administration, support, configuration, troubleshooting, and ongoing improvement of Microsoft Intune, Azure Virtual Desktop, Windows 365, Remote Desktop Service, RemoteApp and Palo Alto GlobalProtect remote access solutions, ensuring secure and reliable connectivity for users across multiple organisations.

Key Skills & Requirements:

• Provide BAU support and administration for End User Computing services.
• Managing incidents and service requests within agreed Service Level Agreements.
• Experience with Autopilot, Windows Hello for Business, device enrolment, security baselines, compliance policies, conditional access, configuration profiles, update policies, Local Administrator password solution, and disk encryption.
• Experience with Intune Windows Autopatch.
• Expertise in troubleshooting application and Windows issues.
• Support Palo Alto GlobalProtect remote access infrastructure.
• Configure and troubleshoot GlobalProtect client deployments, authentication methods, certificates, and connectivity issues.
• Investigate and resolve VPN connectivity, performance, and authentication incidents.
• Package, deploy, and maintain endpoint software using Microsoft Intune.
• Support Windows 10 and Windows 11 devices, including laptops, desktops, kiosks, and remote devices.
• Configure and manage Microsoft Intune policies, compliance policies, configuration profiles, and application deployments.
• Maintain documentation, operational procedures, knowledge articles, and technical designs.
• Participate in project delivery, service improvement initiatives, and technology refresh programmes.
• Provide 3rd line technical support and act as an escalation point for complex EUC issues.
• Support change management processes, CAB submissions, testing, and implementation activities.

Essential Skills & Experience

• Strong Windows 10 and Windows 11 support and troubleshooting skills.
• Experience supporting Palo Alto GlobalProtect VPN solutions.
• Experience with Prisma Access and Zero Trust Network Access concepts.
• Experience administering Microsoft Intune and Endpoint Manager.
• Experience with Microsoft Entra ID (Azure AD), Conditional Access, and endpoint compliance.
• Experience with Intune application deployment and software packaging.
• Understanding of networking fundamentals including DNS, TCP/IP, routing, and firewalls.
• Experience supporting remote desktop technologies including AVD, Windows 365, RDS, and RemoteApp.
• PowerShell scripting and automation skills.
• Experience producing technical documentation and implementation plans.
• Excellent troubleshooting, analytical, and problem-solving skills.

Desirable Skills

• Experience with Prisma Access.
• Experience supporting F5, DirectAccess, Always-On VPN, or Zscaler.
• Experience working within Local Government or Public Sector environments.
• Understanding of Cyber Essentials Plus, ISO27001, and security best practices.

PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35

HYBRID WORKING AVAILABLE