EUC Engineer: Windows, MDM & App Deployment

Department for Transport Group; Swansea; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension contribution 28.97%

Annual leave 25 days

Bank holidays 8

Staff discount portal

Career development

Diversity & inclusion

Employee Assistance Programme

Flexible working

Job summary

Department for Transport Group is seeking an End User Computing Engineer to support colleagues across the department. You will troubleshoot, resolve incidents and provide first-time fixes, within the Platforms function, ensuring reliable and secure technology services.

Responsibilities include providing first-time resolution, defining new services, and coaching teammates while working with specialist teams to tackle complex issues.

Qualifications

• Experience with MDM deployment and Intune configuration.
• IT Event Management: monitor, triage and resolve alerts.
• End User Computing: support Windows devices and Microsoft 365.
• Software packaging and deployment lifecycle management.

Responsibilities

• Provide first-time resolution by diagnosing and escalating faults as needed.
• Define and deliver new IT services.
• Coach associates and share knowledge with the team.

Skills

MDM (Intune)

IT event management

End User Computing

Software packaging & deployment

Job description

Department for Transport Group is seeking an End User Computing Engineer to support colleagues across the department. You will troubleshoot, resolve incidents and provide first-time fixes, within the Platforms function, ensuring reliable and secure technology services.

Responsibilities include providing first-time resolution, defining new services, and coaching teammates while working with specialist teams to tackle complex issues.