End User Device Technician - Contract

DataCareers; England; On-site; GBP 36,900; Part time

Job summary

A technology solutions provider is seeking an Entry Level EUD Technician based in Gloucester to support end-user devices. This role involves diagnosing issues, managing device lifecycles, and collaborating with ICT teams. Ideal candidates have 2+ years of experience, strong knowledge of Windows 10/11 and Microsoft 365, and excellent communication skills. The position is contract-based with a pay rate of £200 per day.

Qualifications

• 2+ years proven experience in an EUD Engineer role or similar.
• Good understanding of ITIL-based processes.
• Eligibility for Security Clearance.

Responsibilities

• Provide hands-on support for end-user devices including desktops and laptops.
• Diagnose and resolve hardware and software issues.
• Manage device lifecycle activities including upgrades and disposals.

Skills

EUD device support experience

Windows 10/11

Microsoft 365 (Outlook, Office, SharePoint)

Active Directory

Excellent communication skills

Customer service orientation

Tools

Active Directory

Exchange Management Console

Intune

Microsoft Office 2016 and 365

SharePoint

Job description

Pay Range

EUD Technician
Gloucester (travelling to sites in Gloucestershire 5 days per week)
6 Month Contract
Rate: £200 per day (Inside IR35)

Essential Skills: EUD device support experience, AD, Exchange, Windows 10/11, MS Office, Outlook etc. also clean and current UK driving license, eligibility to obtain Security Clearance, (5 years UK residence)

This role is central to ensuring users have reliable, secure, and up-to-date hardware and software to support their work. You'll be responsible for managing incidents and requests, performing upgrades and replacements, and supporting the growing suite of conference technologies.

Responsibilities

• Provide hands‑on support for end‑user devices including desktops, laptops, mobile devices, and peripherals.
• Diagnose and resolve hardware and software issues across Windows and mobile platforms.
• Manage device lifecycle activities including upgrades, replacements, and disposals.
• Respond to and resolve incidents and service requests in line with SLAs.
• Maintain accurate asset records and contribute to asset lifecycle planning.
• Support and improve conferencing technologies (e.g., Teams Rooms, AV setups).
• Collaborate with other ICT teams to ensure seamless service delivery.
• Identify opportunities for service improvement and contribute to process enhancements.
• Involvement in ongoing projects.

Active Directory / Exchange Management Console / Windows 10 and 11 / Intune / Microsoft Office 2016 and 365 / Outlook experience / SharePoint, Understanding of Incident/Problem/Change Management and Configuration Management processes – preferably to ITIL V4 Foundation standard.

Skills and Experience

• Eligibility for Security Clearance
• 2+ years proven experience in an EUD Engineer role or similar
• Strong knowledge of:
• Windows 10/11
• Microsoft 365 (Outlook, Office, SharePoint)
• Active Directory and Exchange Management Console
• Good understanding of ITIL‑based processes (incident, change, problem, configuration).
• Excellent communication skills and a strong customer service approach.
• Able to adapt quickly, think on your feet, and work effectively in a dynamic support environment.

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

Government Administration