End-to-End Healthy Homes & Disrepair Coordinator (FTC)

Freebridge Community Housing; King's Lynn; Presencial; GBP 31 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual salary

Holiday leave

Employee discounts

Maternity/paternity leave

Health support

Charitable leave

Gym membership

Pension

Resumo da oferta

Freebridge Community Housing is seeking a passionate Healthy Homes Coordinator (FTC) to join our Healthy Homes Team. You will manage Healthy Homes and disrepair cases end-to-end, recording every step in a unified timeline and coordinating with customers, colleagues, legal reps and contractors.

The role focuses on proactive updates, risk management, and adherence to procedures, with an initial 3-month FTC and potential extension or permanency.

Qualificações

• Strong administration experience and excellent customer service skills.
• Experience coordinating appointments, contractors or multi-team activity.
• Experience monitoring deadlines and escalating risks.
• Experience in social housing, repairs or related environment (desirable).
• Understanding of HHSRS, statutory timescales and evidence-led closure (desirable).
• Experience with housing disrepair casework and coordination with legal/insurers (desirable).

Responsabilidades

• Receiving Healthy Homes cases and recording customer, property, hazard and actions.
• Maintaining a single controlled case record with all linked activities.
• Managing disrepair cases end to end, coordinating inspections, works and updates.
• Liaising with colleagues, surveyors, contractors, legal and customers’ representatives.
• Monitoring deadlines and escalating delays or risks affecting resolution.
• Raising and monitoring works orders and invoices in line with controls.

Conhecimentos

Administration experience

Customer service

Coordination

Deadline monitoring

Social housing experience

HHSRS knowledge

Disrepair casework

Descrição da oferta de emprego

Freebridge Community Housing is seeking a passionate Healthy Homes Coordinator (FTC) to join our Healthy Homes Team. You will manage Healthy Homes and disrepair cases end-to-end, recording every step in a unified timeline and coordinating with customers, colleagues, legal reps and contractors.

The role focuses on proactive updates, risk management, and adherence to procedures, with an initial 3-month FTC and potential extension or permanency.