Healthy Homes Administrator & Scheduling Coordinator

Tristone Nash; Eastleigh; On-site; GBP 25,000 - 31,000; Full time

Job summary

Tristone Nash is seeking a highly organised Healthy Homes Administrator & Scheduling Coordinator to join its Eastleigh team on a 3-month fixed-term contract. The role focuses on coordinating appointments, managing diaries for operatives and surveyors, and ensuring disrepair cases progress smoothly from inspection to completion.

You will be the main point of contact for customers, keeping them informed, managing expectations and helping resolve scheduling changes promptly.

Qualifications

• Excellent organisational and time-management skills.
• Able to manage multiple diaries and appointments.
• Strong written and verbal communication with customers and colleagues.
• Attention to detail and record keeping.
• Ability to meet deadlines and manage priorities.
• Calm and professional in challenging situations.
• Strong relationship-building with stakeholders.
• Takes ownership of tasks and follows through to completion.

Responsibilities

• Schedule inspections, repair appointments and follow-on works.
• Manage operatives' and surveyors' diaries.
• Keep customers informed about appointments, progress and changes.
• Support customers throughout the disrepair process.
• Coordinate activity across multiple disrepair cases.
• Liaise with customers, colleagues, surveyors, operatives, contractors and legal representatives.
• Ensure appointments and follow-on works are arranged efficiently.
• Maintain accurate records and update relevant systems.
• Monitor case progress and ensure actions are completed within timescales.
• Manage changes to schedules and resolve appointment-related issues.
• Support the wider team with administrative tasks as required.
• Ensure communications and records are accurate, timely and professional.

Skills

Organisational skills

Diary management

Customer communication

Attention to detail

Deadline management

Problem solving

Stakeholder relationship-building

Calm under pressure

Ownership of tasks

Team working

Job description

Healthy Homes Administrator & Scheduling Coordinator

Salary: Up to £28,310 per annum, depending on experience

Hours: 37 hours per week

Location: Eastleigh

Contract: 3 Month Fixed Term Contract

The Role

We're looking for an organised and customer-focused Healthy Homes Administrator & Scheduling Coordinator to join a busy team supporting the delivery of a high-quality disrepair service to fulfil a 3 month contract

Based at the Eastleigh office, you'll play a key role in coordinating appointments, managing operatives' and surveyors' diaries, and ensuring disrepair cases progress efficiently.

You'll be an important point of contact for customers throughout the process, keeping them informed, managing expectations and helping ensure work is coordinated effectively from initial inspection through to completion.

What You'll Be Doing

You'll help keep the Healthy Homes service running smoothly by coordinating a wide range of appointments, communications and administrative activities.

Your responsibilities will include:

• Scheduling inspections, repair appointments and follow-on works.
• Managing and coordinating operatives' and surveyors' diaries.
• Keeping customers informed about appointments, progress and changes.
• Supporting customers throughout the disrepair process.
• Coordinating activity across multiple disrepair cases.
• Liaising with customers, colleagues, surveyors, operatives, contractors and legal representatives.
• Ensuring appointments and follow-on works are arranged efficiently.
• Maintaining accurate records and updating relevant systems.
• Monitoring case progress and helping ensure actions are completed within required timescales.
• Managing changes to schedules and resolving appointment-related issues.
• Supporting the wider team with administrative tasks as required.
• Ensuring communications and records are accurate, timely and professional.

About You

We're looking for someone who is highly organised, proactive and customer-focused, with the ability to manage multiple priorities in a busy environment.

You’ll be someone who:

• Has excellent organisational and time-management skills.
• Is confident coordinating multiple diaries and appointments.
• Communicates clearly and professionally with customers and colleagues.
• Has strong attention to detail and maintains accurate records.
• Can manage competing priorities and work effectively to deadlines.
• Is confident dealing with changes and finding practical solutions to problems.
• Builds positive working relationships with a wide range of people.
• Remains calm and professional when dealing with challenging situations.
• Takes ownership of tasks and follows them through to completion.
• Is comfortable working as part of a busy and collaborative team. li>