Healthy Homes Administrator & Scheduling Coordinator

Confidential; Eastleigh; On-site; GBP 25,000 - 31,000; Full time

Job summary

Confidential, Eastleigh, is seeking an organised Healthy Homes Administrator & Scheduling Coordinator for a 3-month fixed-term contract. The role focuses on coordinating appointments and managing operatives’ and surveyors’ diaries to keep the disrepair service running smoothly.

You will be the main point of contact for customers throughout the process, providing timely updates and helping ensure work progresses from initial inspection through to completion.

Qualifications

• Organised and customer-focused
• Strong diary management and time-management
• Clear and professional communication with customers and colleagues

Responsibilities

• Schedule inspections, repair appointments and follow-on works.
• Manage operatives' and surveyors' diaries and coordinating activity across cases.
• Keep customers informed about appointments, progress and changes.
• Support customers throughout the disrepair process and ensure records are accurate.

Job description

Healthy Homes Administrator & Scheduling Coordinator

Salary: Up to £28,310 per annum, depending on experience
Hours: 37 hours per week
Location: Eastleigh
Contract: 3 Month Fixed Term Contract

The Role

We're looking for an organised and customer-focused Healthy Homes Administrator & Scheduling Coordinator to join a busy team supporting the delivery of a high-quality disrepair service to fulfil a 3 month contract

Based at the Eastleigh office, you'll play a key role in coordinating appointments, managing operatives' and surveyors' diaries, and ensuring disrepair cases progress efficiently.

You'll be an important point of contact for customers throughout the process, keeping them informed, managing expectations and helping ensure work is coordinated effectively from initial inspection through to completion.

What You'll Be Doing

You'll help keep the Healthy Homes service running smoothly by coordinating a wide range of appointments, communications and administrative activities.

Your responsibilities will include:

• Scheduling inspections, repair appointments and follow-on works.
• Managing and coordinating operatives' and surveyors' diaries.
• Keeping customers informed about appointments, progress and changes.
• Supporting customers throughout the disrepair process.
• Coordinating activity across multiple disrepair cases.
• Liaising with customers, colleagues, surveyors, operatives, contractors and legal representatives.
• Ensuring appointments and follow-on works are arranged efficiently.
• Maintaining accurate records and updating relevant systems.
• Monitoring case progress and helping ensure actions are completed within required timescales.
• Managing changes to schedules and resolving appointment-related issues.
• Supporting the wider team with administrative tasks as required.
• Ensuring communications and records are accurate, timely and professional.

About You

We're looking for someone who is highly organised, proactive and customer-focused, with the ability to manage multiple priorities in a busy environment.

You'll be someone who:

• Has excellent organisational and time-management skills.
• Is confident coordinating multiple diaries and appointments.
• Communicates clearly and professionally with customers and colleagues.
• Has strong attention to detail and maintains accurate records.
• Can manage competing priorities and work effectively to deadlines.
• Is confident dealing with changes and finding practical solutions to problems.
• Builds positive working relationships with a wide range of people.
• Remains calm and professional when dealing with challenging situations.
• Takes ownership of tasks and follows them through to completion.
• Is comfortable working as part of a busy and collaborative team.