Healthy Homes Coordinator (FTC)

Freebridge Community Housing; King's Lynn; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Annual salary

Holiday leave

Employee discounts

Maternity/paternity leave

Health support

Charitable leave

Gym membership

Pension

Job summary

Freebridge Community Housing is seeking a passionate Healthy Homes Coordinator (FTC) to join our Healthy Homes Team. You will manage Healthy Homes and disrepair cases end-to-end, recording every step in a unified timeline and coordinating with customers, colleagues, legal reps and contractors.

The role focuses on proactive updates, risk management, and adherence to procedures, with an initial 3-month FTC and potential extension or permanency.

Qualifications

• Strong administration experience and excellent customer service skills.
• Experience coordinating appointments, contractors or multi-team activity.
• Experience monitoring deadlines and escalating risks.
• Experience in social housing, repairs or related environment (desirable).
• Understanding of HHSRS, statutory timescales and evidence-led closure (desirable).
• Experience with housing disrepair casework and coordination with legal/insurers (desirable).

Responsibilities

• Receiving Healthy Homes cases and recording customer, property, hazard and actions.
• Maintaining a single controlled case record with all linked activities.
• Managing disrepair cases end to end, coordinating inspections, works and updates.
• Liaising with colleagues, surveyors, contractors, legal and customers’ representatives.
• Monitoring deadlines and escalating delays or risks affecting resolution.
• Raising and monitoring works orders and invoices in line with controls.

Skills

Administration experience

Customer service

Coordination

Deadline monitoring

Social housing experience

HHSRS knowledge

Disrepair casework

Job description

We’re looking for a passionate Healthy Homes Coordinator (FTC) to join our Healthy Homes Team! In this role, you'll manage Healthy Homes and disrepair cases end-to-end, ensuring every step is recorded within a unified timeline. Collaborating with customers, colleagues, legal representatives, and external contractors, you'll facilitate smooth investigations and communications, provide timely updates, and proactively address any risks or delays.

Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our customers' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values:Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.

Please note, this role is on an initial 3 month FTC with the potential to be extended or made permanent.

Outline of key responsibilities...

• Receiving Healthy Homes cases following Customer Experience or HHSRS triage, making sure the customer, property, vulnerability, hazard, priority, due date, owner and next action are all accurately recorded
• Maintaining one controlled case record, keeping jobs, inspections, communications, decisions, evidence, escalations and closure outcomes linked, complete and easy to review
• Managing disrepair cases end to end in line with agreed procedures and legal protocols, coordinating inspections, works, evidence, correspondence and customer updates through to resolution
• Liaising with colleagues, surveyors, contractors, Legal, insurers and customers’ representatives to progress disrepair cases efficiently, respond to information requests and maintain a complete, accurate and auditable record
• Monitoring legal, statutory and case-specific deadlines, promptly escalating delayed inspections, overdue works, access barriers, incomplete evidence or other risks that could affect case resolution, customer safety, legal compliance or cost
• Raising and monitoring works orders, purchase orders and invoices associated with disrepair activity, in line with agreed financial controls

We are looking for someone who has...

• Strong administration experience, with excellent customer service skills
• Experience coordinating appointments, contractors, repairs or multi-team activity for customers with varied access or support needs
• Experience monitoring deadlines, managing exceptions and escalating overdue or high-risk activity
• Experience in social housing, repairs, compliance, property services or a related customer service environment (desirable)
• An understanding of HHSRS hazards, Awaab’s Law, statutory timescales and evidence-led closure (desirable)
• Experience of complaints, root-cause analysis, HHSRS, damp and mould, disrepair or other statutory housing casework, including coordination with legal representatives or insurers where required (desirable)

What’s in it for you?

At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:

• An Annual Salary of: £34,470.68
• Generous Holiday Leave:Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service
• Exclusive Employee Discounts:Access amazing deals through our Reward Gateway
• Comprehensive Leave Policies:Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave
• Health and Wellbeing Support:Access physio and counselling services, along with an employee assistance programme
• Charitable Leave:One day per year to volunteer for a cause you care about
• Discounted Gym Membership:Stay fit with discounted membership at Alive Leisure
• Pension Scheme:A great pension scheme with generous employer contributions (up to 12%)

Diversity & Inclusion

Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best.As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible.