Ward Clerk, Acute Frailty Unit - Patient Experience & Admin

VerseOne Group; Chelmsford; On-site; GBP 21,000 - 28,000; Full time

Job summary

VerseOne Group seeks an organised administrator to join Gosfield Acute Frailty Unit and FAB Clinic. You will manage patient information, coordinate appointments, and support clinicians to ensure a smooth patient journey from arrival to discharge.

In a fast-paced healthcare setting, you will handle enquiries, maintain systems such as Careflow, Lorenzo and Teletracking, and help uphold data quality and confidentiality across the unit.

Responsibilities

• Play a key role in creating a smooth, welcoming experience for all patients entering the G-AFU.
• Keep our clinical teams running efficiently by maintaining accurate patient information across Careflow, Lorenzo, and Teletracking.
• Support patient care by preparing and organising notes, managing referrals, and ensuring appointments are booked promptly.
• Be the friendly first point of contact--arrival of clinic patients, handling enquiries, providing information, and helping patients navigate their visit.
• Work closely with staff across the unit, helping to keep communication flowing and ensuring daily operations run seamlessly.
• Take ownership of essential administrative tasks, including filing, updating activity data, managing stock, and coordinating transport when needed.
• Contribute to a safe, well-organised environment by upholding confidentiality, data accuracy, and Trust policies.

Job description

VerseOne Group seeks an organised administrator to join Gosfield Acute Frailty Unit and FAB Clinic. You will manage patient information, coordinate appointments, and support clinicians to ensure a smooth patient journey from arrival to discharge.

In a fast-paced healthcare setting, you will handle enquiries, maintain systems such as Careflow, Lorenzo and Teletracking, and help uphold data quality and confidentiality across the unit.