Employment Coach & Caseload Advisor (Uxbridge)

Seetec Group Ltd.; London Borough of Ealing; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Pension - 5% Employee 5% Employer

Healthcare Cash Plan

Annual Pay Review

Birthday day off

Refer a Friend Scheme

BenefitHub access

25 days annual leave

Job summary

Seetec Group Ltd. in London is seeking an Employment Adviser to guide participants to overcome barriers and achieve realistic job goals.

You will manage a caseload, coach and mentor customers, and be the principal trusted contact to build positive relationships, guiding and encouraging sustainable employment. The role is office-based in Uxbridge, 37 hours a week, with a starting salary of £33,000 per annum, plus benefits such as pension, healthcare and annual pay review.

Qualifications

• Knowledge of the local labour market in the specified geographical locations.
• Basic knowledge of self-employment.
• Fully IT literate in using a range of Microsoft Office programmes.
• Experience of working in a target driven environment.
• Experience of delivering services to meet contractual and quality standards.
• Knowledge of the employability industry and recruitment.
• Experience of working with people in the provision of information, advice & guidance.
• Full driving licence.

Responsibilities

• Meet and strive to exceed personal performance targets (KPIs).
• Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the programme.
• Achieve the Customer Service Standards required on the programme.
• Facilitate a range of assessments with each individual using a suite of tools to understand circumstances, ambitions and goals.
• Provide advice and guidance on self-employment and signpost to internal specialists where needed.
• Co-produce personalised tailored Action Plans featuring SMART targets.
• Provide tailored support in job-search and interview preparation to help customers sustain employment.
• Provide training to help customers master digital technologies for guided self-service learning and online vacancies.
• Ensure all relevant evidence requirements are met to verify job starts.
• Understand the local labour market to source suitable opportunities.
• Undertake direct marketing to employers via email, LinkedIn, social media and more.
• Market specific customers to employers and identify recruitment needs for tailored prescreens.
• Develop relationships with key stakeholders to maximise opportunities.
• Maintain records to compliance and quality standards.
• Build knowledge of specialist signposting services in the local area and apply during case management.
• Participate in continuous improvement activities to enhance service delivery.
• Act as an employee owner, upholding company interests and values.
• Adhere to policies and safeguarding obligations at all times.
• Be prepared to travel and support flexible needs of the role.

Skills

Local labour market knowledge

IT literacy

Target driven

Customer service

Information, advice & guidance

Full driving licence

Tools

Microsoft Office

Job description

Seetec Group Ltd. in London is seeking an Employment Adviser to guide participants to overcome barriers and achieve realistic job goals.

You will manage a caseload, coach and mentor customers, and be the principal trusted contact to build positive relationships, guiding and encouraging sustainable employment. The role is office-based in Uxbridge, 37 hours a week, with a starting salary of £33,000 per annum, plus benefits such as pension, healthcare and annual pay review.