Employee Relations Coordinator — Drive People Impact

Hollywood Bowl Group; Hemel Hempstead; Vor Ort; GBP 28.000 - 38.000; Vollzeit

Benefits dieser Stelle

22 days holiday

Food discount

Pension plan

Training & development

Games vouchers

Food & drink discount for friends

Employee Assistance Programme

Healthcare cash plan

Long service awards

Charity donation on induction

Enhanced parental leave

Zusammenfassung

Hollywood Bowl Group is seeking an Employee Relations Coordinator to deliver proactive ER support across our growing national business. You’ll manage a varied ER caseload, offer practical advice to Centre and Area Managers, and help embed new ways of working as our ER function evolves.

You’ll collaborate with People Partners, create clear documentation, and help shape guidance resources while upholding policies and employment law. The role is based at Hemel Support Office.

Qualifikationen

• Experience in a People or HR team.
• Good working knowledge of UK employment legislation and ER best practice.
• Experience managing or supporting ER cases.
• Strong organisational skills with the ability to prioritise a busy workload.
• Excellent communication and relationship-building skills.
• Ability to handle confidential information with discretion and professionalism.
• Strong problem-solving skills and a practical, solutions-focused approach.
• Experience using HR systems and case management platforms.
• Ability to analyse data, identify trends and recommend improvements.

Aufgaben

• Managing end-to-end employee relations cases, including disciplinary, grievance, absence, performance and conduct matters.
• Providing clear, practical and consistent ER advice to managers across the business.
• Supporting managers to follow fair and appropriate processes in line with company policies and employment legislation.
• Preparing and reviewing ER documentation including investigation guidance, meeting invitations, outcome letters and supporting correspondence.
• Maintaining accurate, timely and confidential records within our ER platform.
• Recognising and escalating complex, sensitive or high-risk cases where appropriate.
• Building strong relationships with Centre Managers and Area Support Managers, acting as a trusted and approachable point of contact.
• Coaching and supporting managers to build confidence in handling employee relations matters.
• Creating monthly ER statistics and reporting.
• Identifying recurring themes, trends and risks to support proactive interventions and continuous improvement.
• Supporting the creation of guidance documents, templates and self-service resources.
• Working collaboratively with People Partners to ensure effective management of complex employee relations matters.
• Contributing to projects that improve processes, increase efficiency and enhance the manager experience.

Kenntnisse

HR experience

UK employment law

Employee relations cases

Organisational skills

Communication skills

Confidentiality

Problem solving

HR systems

Data analysis

Ausbildung

CIPD Level 3/5

Tools

HRIS

Jobbeschreibung

Hollywood Bowl Group is seeking an Employee Relations Coordinator to deliver proactive ER support across our growing national business. You’ll manage a varied ER caseload, offer practical advice to Centre and Area Managers, and help embed new ways of working as our ER function evolves.

You’ll collaborate with People Partners, create clear documentation, and help shape guidance resources while upholding policies and employment law. The role is based at Hemel Support Office.