Employee Relations Manager

COREcruitment Ltd; Greater London; On-site; GBP 60,000 - 75,000; Full time

Job summary

A leading hospitality group in Greater London is seeking an experienced Employee Relations Manager to oversee employee relations matters across its multi-site organization. The role involves managing complex cases, advising management on best practices, and ensuring compliance with UK employment law. Ideal candidates will have a strong background in employee relations within fast-paced environments, coupled with excellent stakeholder management and coaching skills. This position offers a dynamic work environment and the opportunity to impact workplace culture.

Qualifications

• Proven experience in an Employee Relations or HR Manager role, ideally within hospitality, retail, leisure, or another fast-paced, multi-site environment.
• Strong working knowledge of UK employment law.
• Confident handling high-volume and complex ER cases with a calm, solutions-focused approach.
• Excellent stakeholder management and influencing skills.

Responsibilities

• Act as the subject matter expert for all employee relations issues across multiple sites.
• Manage complex ER cases end-to-end, including disciplinaries, grievances, capability, absence, and investigations.
• Coach and advise managers on best practice, employment law, and policy application.
• Ensure consistency and fairness in ER decision-making across the business.
• Identify trends and proactively recommend policy/process/training improvements.
• Support change initiatives, restructures and consultation processes as required.

Skills

Employee Relations

Stakeholder Management

UK Employment Law

Coaching and Advising Managers

Change Management

Job description

We are working with a fast-growing, well-known hospitality group with a strong presence across London, who are looking to appoint an experienced Employee Relations Manager to support their dynamic, multi-site operation.

This is a key role within the people function, responsible for leading on all employee relations matters across a diverse workforce. You’ll work closely with operational leaders to provide pragmatic, commercial ER advice while helping to build positive employee relationships and consistent people practices.

The Role

• Act as the subject matter expert for all employee relations issues across multiple sites
• Manage complex ER cases end-to-end, including disciplinaries, grievances, capability, absence, and investigations
• Coach and advise managers on best practice, employment law, and policy application
• Ensure consistency and fairness in ER decision-making across the business
• Identify trends and proactively recommend improvements to policies, processes, and training
• Support change initiatives, restructures, and consultation processes where required
• Build strong relationships with site leadership teams and central HR colleagues

About You

• Proven experience in an Employee Relations or HR Manager role, ideally within hospitality, retail, leisure, or another fast-paced, multi-site environment
• Strong working knowledge of UK employment law
• Confident handling high-volume and complex ER cases with a calm, solutions-focused approach
• Excellent stakeholder management skills, able to influence at all levels
• Commercially minded, resilient, and comfortable working in a hands-on role