ER Coordinator

Hollywood Bowl Group; Hemel Hempstead; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

22 days holiday

Food discount

Pension plan

Training & development

Games vouchers

Food & drink discount for friends

Employee Assistance Programme

Healthcare cash plan

Long service awards

Charity donation on induction

Enhanced parental leave

Job summary

Hollywood Bowl Group is seeking an Employee Relations Coordinator to deliver proactive ER support across our growing national business. You’ll manage a varied ER caseload, offer practical advice to Centre and Area Managers, and help embed new ways of working as our ER function evolves.

You’ll collaborate with People Partners, create clear documentation, and help shape guidance resources while upholding policies and employment law. The role is based at Hemel Support Office.

Qualifications

• Experience in a People or HR team.
• Good working knowledge of UK employment legislation and ER best practice.
• Experience managing or supporting ER cases.
• Strong organisational skills with the ability to prioritise a busy workload.
• Excellent communication and relationship-building skills.
• Ability to handle confidential information with discretion and professionalism.
• Strong problem-solving skills and a practical, solutions-focused approach.
• Experience using HR systems and case management platforms.
• Ability to analyse data, identify trends and recommend improvements.

Responsibilities

• Managing end-to-end employee relations cases, including disciplinary, grievance, absence, performance and conduct matters.
• Providing clear, practical and consistent ER advice to managers across the business.
• Supporting managers to follow fair and appropriate processes in line with company policies and employment legislation.
• Preparing and reviewing ER documentation including investigation guidance, meeting invitations, outcome letters and supporting correspondence.
• Maintaining accurate, timely and confidential records within our ER platform.
• Recognising and escalating complex, sensitive or high-risk cases where appropriate.
• Building strong relationships with Centre Managers and Area Support Managers, acting as a trusted and approachable point of contact.
• Coaching and supporting managers to build confidence in handling employee relations matters.
• Creating monthly ER statistics and reporting.
• Identifying recurring themes, trends and risks to support proactive interventions and continuous improvement.
• Supporting the creation of guidance documents, templates and self-service resources.
• Working collaboratively with People Partners to ensure effective management of complex employee relations matters.
• Contributing to projects that improve processes, increase efficiency and enhance the manager experience.

Skills

HR experience

UK employment law

Employee relations cases

Organisational skills

Communication skills

Confidentiality

Problem solving

HR systems

Data analysis

Education

CIPD Level 3/5

Tools

HRIS

Job description

Are you passionate about helping managers navigate people challenges with confidence?

Do you enjoy providing practical solutions, coaching stakeholders and making a real difference?

Are you looking to join a business that is financially stable with very exciting expansion plans?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as our Employee Relations Coordinator, and in return you'll get:

• 22 days holiday + additional days with length of service
• 50% off food when you are working in centres
• Optional pension plan
• Ongoing training and development with access to development programmes
• Free games vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Employee Assistance Programme (EAP) for you and your family
• Opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our charity partner when you complete your induction
• Enhanced maternity, paternity, adoption and shared parental leave benefits

The What...

As our Employee Relations Coordinator, you'll play a key role in delivering a proactive, consistent and effective employee relations service across the business.

Managing a varied ER caseload, you'll provide practical, timely and commercially focused advice to Centre Managers and Area Support Managers, ensuring employee relations matters are managed fairly, consistently and in line with company policies and employment legislation.

This role offers the opportunity to influence how employee relations is delivered across the business. You'll work closely with People Partners, identify trends and opportunities for improvement, and help embed new ways of working as we continue to develop our ER function and systems.

Some of what you will be doing...

• Managing end-to-end employee relations cases, including disciplinary, grievance, absence, performance and conduct matters.
• Providing clear, practical and consistent ER advice to managers across the business.
• Supporting managers to follow fair and appropriate processes in line with company policies and employment legislation.
• Preparing and reviewing ER documentation including investigation guidance, meeting invitations, outcome letters and supporting correspondence.
• Maintaining accurate, timely and confidential records within our ER platform.
• Recognising and escalating complex, sensitive or high-risk cases where appropriate.
• Building strong relationships with Centre Managers and Area Support Managers, acting as a trusted and approachable point of contact.
• Coaching and supporting managers to build confidence in handling employee relations matters.
• Creating monthly ER statistics and reporting.
• Identifying recurring themes, trends and risks to support proactive interventions and continuous improvement.
• Supporting the creation of guidance documents, templates and self-service resources.
• Working collaboratively with People Partners to ensure effective management of complex employee relations matters.
• Contributing to projects that improve processes, increase efficiency and enhance the manager experience.

To be successful, you'll have:

• Experience working within a People or HR Team.
• Good working knowledge of UK employment legislation and employee relations best practice.
• Experience managing or supporting employee relations cases.
• Strong organisational skills with the ability to prioritise a busy workload.
• Excellent communication and relationship-building skills.
• The ability to manage confidential information with discretion and professionalism.
• Strong problem-solving skills and a practical, solutions-focused approach.
• Experience using HR systems and case management platforms.
• The ability to analyse data, identify trends and recommend improvements.

Desirable Requirements

• CIPD Level 3 or Level 5 qualification, or currently working towards one.
• Experience supporting HR system improvements, process development or digital transformation initiatives.
• Experience working within a multi-site environment.
• Experience producing and interpreting people data and management information.

What you'll get

• Exposure to a wide variety of employee relations matters across a growing national business.
• The opportunity to develop your employee relations expertise within a supportive People Team.
• Ongoing professional development and career progression opportunities.
• Close partnership with experienced People professionals and senior stakeholders.
• The chance to help shape and improve the future of Employee Relations at Hollywood Bowl Group.

This role is based at our Hemel Support Office.

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with over 75 centres across the UK, operating under the Hollywood Bowl and Puttstars brands, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive and more resilient company.