Job Posting Title Employee Benefits Account Manager

NFP; Birmingham; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Global impact work

People First culture

Rich employee benefits

Diverse projects

Job summary

NFP is seeking an Employee Benefits Account Manager to support our growing Benefits team in the UK and Ireland. You will manage a portfolio of clients, provide administrative and client service delivery, and work with the Consultant to ensure outstanding service.

A BA/BS degree and experience in employee benefits are preferred for this role. You will liaise with providers, HR and third parties, respond to client enquiries, onboard new clients, and generate market intelligence to grow the NFP

Qualifications

• Previous experience with employee benefits across product lines.
• Strong communication, written and verbal, to engage clients and stakeholders.
• Excellent organisation and prioritisation to manage multiple client needs.

Responsibilities

• Liaising with product providers, HR and third parties to analyse financial contracts.
• Responding promptly to client enquiries regarding renewals and changes.
• Onboarding new clients and ensuring reports, market analysis and benefits summaries are delivered on time.
• Ensure service levels and information provided exceed client expectations with the Consultant.
• Generate market intelligence and information on potential opportunities to grow the portfolio.
• Produce detailed policy summaries, recommendation reports and portfolio valuations for client meetings.

Skills

Employee benefits

Communication

Organization

Attention to detail

Education

BA/BS degree or equivalent

Job description

Posting Description

We’re hiring for an Employee Benefits Account Manager to support our growing Benefits team!

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Employee Benefits Account Manager to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Employee Benefits Account Managers, you will be looking after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery and working in partnership with the relevant Consultant to provide outstanding customer service.

We’re looking for someone with:

• Previous experience with employee benefits across product lines
• A positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements, and expectations
• Strong communication who is able to express themselves clearly and positively, both verbally and in written communication
• Excellent organisation, who is able to prioritise customer needs above all else
• Attention to detail, being able to work at a fast pace and enjoys being busy
• BA or BS degree preferred or equivalent experience

Using these skills, you’ll be:

• Liaising with product providers, HR and other third parties as well as conducting client research consisting of in-depth analysis of many different types of financial contracts
• Responding promptly to client enquiries regarding their existing arrangements, renewals and any changes in circumstances, including scheduling of renewals and re-enrolment dates
• Supporting Consultants to onboard new clients, ensuring the benefit package meets the clients’ needs and all reports / market analysis / account manager process guides / summary of benefits are produced within agreed timeframes
• Working in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided
• Generating market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio
• Producing detailed policy summaries, recommendation reports and portfolio valuations for client review meeting
• Ensuring knowledge is refreshed and up to date concerning products, liaising with Head of Risk as well as Providers
• Keeping up to date with all relevant product, legislative and technical changes, as required

Who is NFP

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perks

#NFPUK