Empathy-Driven Patient Care Coordinator (Part-Time)

CHEC; Coalville; Vor Ort; GBP 14.000 - 21.000; Teilzeit

Benefits dieser Stelle

23 days holidays incl. bank holidays

Annual bonus scheme

Company pension

MediCash

Refer a friend scheme

Bluelight Card

Zusammenfassung

CHEC is seeking a Patient Coordinator to be the friendly first point of contact for patients. You will handle inbound and outbound calls about appointments and perform related admin tasks, while upholding high standards of patient care and data confidentiality.

The role requires empathy, excellent communication, and strong organisational skills. A proficient knowledge of Microsoft Office and the ability to learn new systems are essential.

Qualifikationen

• Natural ability to empathise with patients and demonstrate a genuine care.
• Good communication and strong interpersonal skills.
• Excellent telephone manner.
• Excellent organisational skills and attention to detail.
• Highly proficient in Microsoft Office and other systems.
• The ability to learn and adapt to new internal systems.
• Self-motivated and self-starter with the ability to prioritise and schedule work independently.

Aufgaben

• Be first point of contact for patients and support the reception process.
• Manage inbound and outbound calls about appointments.
• Perform administration duties as they arise while following processes.
• Maintain high standards of patient care and confidentiality.
• Use empathy, tact and reassurance in handling calls.

Kenntnisse

Empathy

Communication

Telephone manners

Organizational skills

Microsoft Office

Learn new systems

Self-motivated

Tools

Microsoft Office

Jobbeschreibung

CHEC is seeking a Patient Coordinator to be the friendly first point of contact for patients. You will handle inbound and outbound calls about appointments and perform related admin tasks, while upholding high standards of patient care and data confidentiality.

The role requires empathy, excellent communication, and strong organisational skills. A proficient knowledge of Microsoft Office and the ability to learn new systems are essential.