Patient Coordinator

CHEC; Coalville; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

23 days holidays incl. bank holidays

Annual bonus scheme

Company pension

MediCash

Refer a friend scheme

Bluelight Card

Job summary

CHEC is seeking a Patient Coordinator to be the friendly first point of contact for patients. You will handle inbound and outbound calls about appointments and perform related admin tasks, while upholding high standards of patient care and data confidentiality.

The role requires empathy, excellent communication, and strong organisational skills. A proficient knowledge of Microsoft Office and the ability to learn new systems are essential.

Qualifications

• Natural ability to empathise with patients and demonstrate a genuine care.
• Good communication and strong interpersonal skills.
• Excellent telephone manner.
• Excellent organisational skills and attention to detail.
• Highly proficient in Microsoft Office and other systems.
• The ability to learn and adapt to new internal systems.
• Self-motivated and self-starter with the ability to prioritise and schedule work independently.

Responsibilities

• Be first point of contact for patients and support the reception process.
• Manage inbound and outbound calls about appointments.
• Perform administration duties as they arise while following processes.
• Maintain high standards of patient care and confidentiality.
• Use empathy, tact and reassurance in handling calls.

Skills

Empathy

Communication

Telephone manners

Organizational skills

Microsoft Office

Learn new systems

Self-motivated

Tools

Microsoft Office

Job description

An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients.The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.

Main duties of the job

• We are looking for someone who can.
• Support patients and be first point of contact
• To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
• To provide advice to patients about the services we provide which are available to them.
• To use communication skills including empathy, tact and reassurance in handling all call
• To maintain a robust approach to data quality and patient confidentiality

About us

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.3 days per week, 7.30am to 5.30pm (28.5 hours per week)£12.71 per hour

Job responsibilities

• What You’ll bring to the role:
• Natural ability to empathise with patients and demonstrate a genuine care
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Excellent organisational skills and attention to detail
• Highly proficient in Microsoft Office and other systems
• The ability to learn and adapt to new internal systems
• Self-motivated and self-starter with the ability to prioritise and schedule work independently

• Why work for us?
• 23 days holidays plus bank holidays
• Buy and sell annual leave scheme
• Annual Company Bonus scheme
• MediCash
• Refer a friend scheme
• Company pension
• Company sick pay scheme
• Life assurance scheme
• Bluelight Card- 100s of discount and cashback options
• Performance review with a training and development plan
• Employee discounts portal
• Gym membership discounts
• Cycle to work scheme
• Tech scheme

Additional Criteria

• Natural ability to empathise with patients and demonstrate a genuine care
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Excellent organisational skills and attention to detail
• Highly proficient in Microsoft Office and other systems
• The ability to learn and adapt to new internal systems
• Self-motivated and self-starter with the ability to prioritise and schedule work independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.