Empathetic Funeral Advisor: Guide Families & Arrangements

OurCoop; Lutterworth; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Fantastic colleague discount

Retail discounts

Colleague Dividend

Colleague recognition

Learning and development

Volunteer leave

Family-friendly policies

Wellbeing support

Virtual GP

Assistance programme

Healthcare plan

Sick pay

Life assurance

Job summary

OurCoop is seeking a Funeral Advisor to oversee day-to-day operations of our funeral homes, supporting families with compassionate guidance and clear communication. The role involves arranging funerals, coordinating with Funeral Directors and ensuring high standards and trusted relationships within the community.

The successful candidate will combine empathy with strong organisational skills, travel within the area when required, and a willingness to cover other locations for sickness and

Qualifications

• Compassionate nature with ability to listen actively.
• Keen eye for detail and ability to handle complex information with care.

Responsibilities

• Support families in arranging funerals with attention to personal wishes and transparent costs.
• Coordinate funeral arrangements between families and Funeral Directors.
• Perform administration duties with accuracy and sensitivity; manage records and data.
• Ensure the funeral home is clean, secure, and compliant with policies.
• Support promotion of Funeral Services within the local community and build local partnerships.

Skills

Active listening

Communication

Organisation

Administration

Driving licence

Job description

OurCoop is seeking a Funeral Advisor to oversee day-to-day operations of our funeral homes, supporting families with compassionate guidance and clear communication. The role involves arranging funerals, coordinating with Funeral Directors and ensuring high standards and trusted relationships within the community.

The successful candidate will combine empathy with strong organisational skills, travel within the area when required, and a willingness to cover other locations for sickness and