Compassionate Funeral Care Coordinator

CO-OP; Aberhafesp; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Discounts

Holiday entitlement

Pension

Employee Assistance Programme

Virtual healthcare

Eye tests

Career development

Team culture

Stream pay app

Job summary

Co-op Funeralcare in the United Kingdom is seeking caring colleagues to support families, manage client needs in person and over the phone, and help arrange family visits.

You'll help keep the funeral home clean and welcoming, handle documentation using digital systems, and participate in safeguarding and regulatory processes. Full training is provided, and employees enjoy a competitive salary plus pension and discounts.

Qualifications

• Full training provided for funeral industry roles.
• Good communication in writing and speaking.
• Ability to handle sensitive situations with empathy.

Responsibilities

• build and maintain positive relationships with clients and the community
• support our clients both in person and over the phone, arranging family visits and answering client questions
• make sure that the funeral home -both inside and out-is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue
• work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing
• make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers
• support with manual handling of coffins and assist in the care and preparation of the deceased
• update client management applications, entering accurate and timely information to ensure records are kept up to date at all times

Skills

Customer service

Communication

Empathy

Numerical basics

IT literacy

Tools

Computers/Tablets/Smartphones

Job description

Co-op Funeralcare in the United Kingdom is seeking caring colleagues to support families, manage client needs in person and over the phone, and help arrange family visits.

You'll help keep the funeral home clean and welcoming, handle documentation using digital systems, and participate in safeguarding and regulatory processes. Full training is provided, and employees enjoy a competitive salary plus pension and discounts.