Compassionate Funeral Arranger & Client Care Specialist

CO-OP; Caernarfon; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Pension with employer contributions

Employee Assistance Programme

Discounts on Co-op products

Job summary

Co-op Funeralcare in the United Kingdom is seeking dedicated colleagues to support families through compassionate funeral arrangements and client care. You will work with digital systems, handle documentation, and help organise family visits while maintaining the highest standards of service.

No prior funeral industry experience is required as full training is provided; the role emphasizes empathy, accuracy, and teamwork.

Qualifications

• Excellent communication skills with clear written and verbal ability.
• Numerical skills including cash handling and discounts.
• Attention to detail and accuracy in records.
• Proficient IT skills with a range of devices.
• Empathy, discretion and caring approach.

Responsibilities

• Build and maintain positive relationships with clients and the community.
• Support clients in person and over the phone, arranging family visits.
• Ensure the funeral home is clean, safe, and welcoming.
• Manage client documentation and invoicing across digital systems.
• Assist in care and preparation of the deceased where applicable.

Skills

Good communication

IT skills

Numerical ability

Empathy

Attention to detail

Tools

Computers & tablets

Mobile apps

Invoicing systems

Job description

Co-op Funeralcare in the United Kingdom is seeking dedicated colleagues to support families through compassionate funeral arrangements and client care. You will work with digital systems, handle documentation, and help organise family visits while maintaining the highest standards of service.

No prior funeral industry experience is required as full training is provided; the role emphasizes empathy, accuracy, and teamwork.