Empathetic Credit Controller – Hybrid (Reading)

Aurem Care Shared Services Limited; Reading; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A dedicated care provider in Reading is seeking a skilled Credit Controller to manage billing and collections. The role requires experience in credit control, excellent communication skills, and the ability to handle sensitive conversations with empathy. Responsibilities include managing payments, reconciling accounts, and ensuring compliance with regulations. The position offers a salary between £30,000 and £40,000, hybrid working, and various benefits including annual leave and a company pension.

Benefits

25 Days Annual Leave plus bank holidays

Life insurance

Free DBS

Company pension

Wagestream – Same-day pay

Employee assist programme

Free in-house training

Yearly salary review

Qualifications

• Experience in credit control or financial administration, care home/healthcare experience is an advantage.
• Ability to manage sensitive conversations with empathy.
• Highly organized with great attention to detail.

Responsibilities

• Manage the full credit control process for resident fees.
• Chase outstanding payments with families, Local Authorities, and NHS funders.
• Issue statements, reconcile accounts, and resolve billing queries.
• Support the monthly invoicing process and maintain accurate financial records.
• Provide aged debt reports and updates to the Finance Manager.
• Ensure compliance with GDPR and company policies.

Skills

Credit control experience

Strong communication skills

Organizational skills

Experience with financial systems

Empathy in sensitive conversations

Job description

A dedicated care provider in Reading is seeking a skilled Credit Controller to manage billing and collections. The role requires experience in credit control, excellent communication skills, and the ability to handle sensitive conversations with empathy. Responsibilities include managing payments, reconciling accounts, and ensuring compliance with regulations. The position offers a salary between £30,000 and £40,000, hybrid working, and various benefits including annual leave and a company pension.