Empathetic Claims Advisor: Clear, Fair Decisions

Tedaisy Insurance Group; Salisbury; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

23 days holiday per year

Your birthday off (paid)

4 x salary life assurance

Company pension

Healthcare including GP advise & ment

Discounts at brands

Employee assistance programme

Lunch provided

Job summary

Tedaisy Insurance Group in Salisbury is seeking a Claims Advisor to deliver claim decisions with empathy and transparency. This on-site role requires emotional intelligence to support customers during challenging moments while upholding fairness and clear communication.

Key duties include communicating declined outcomes, explaining complex decisions, and coordinating with assessors and the admin team. 35 hours weekly, £24,500 per annum, with comprehensive benefits and a pensions/healthcare

Qualifications

• Empathy and emotional intelligence for sensitive conversations.
• Clear verbal and written communication, with compassion.
• Professional maturity in high‑pressure situations.
• Customer-facing experience handling sensitive discussions or decisions.
• Ability to work under deadlines while maintaining quality.

Responsibilities

• Communicate declined claim outcomes with confidence and empathy.
• Explain complex claim decisions clearly and supportively.
• Act as a bridge between policyholders and assessors for a transparent process.
• Maintain accurate records and contribute to process improvements.
• Work under pressure to meet deadlines while upholding customer care.
• Support claims admin and handle emails and live chat.
• Enter claims into the claims system for assessment.

Skills

Empathy

Emotional intelligence

Communication skills

Resilience

Professional maturity

Customer-facing experience

Working under pressure

Tools

Claims system

Live chat system

Job description

Tedaisy Insurance Group in Salisbury is seeking a Claims Advisor to deliver claim decisions with empathy and transparency. This on-site role requires emotional intelligence to support customers during challenging moments while upholding fairness and clear communication.

Key duties include communicating declined outcomes, explaining complex decisions, and coordinating with assessors and the admin team. 35 hours weekly, £24,500 per annum, with comprehensive benefits and a pensions/healthcare