Empathy-Driven Claims Support Advisor

Legalandgeneral; Cardiff; Híbrido; GBP 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus plan

Life assurance

Healthcare plan

25 days holiday

Electric car salary sacrifice

Employee discounts

Net-zero carbon workplaces

Descripción de la vacante

Legal & General (L&G) is seeking a Customer Experience Advisor for the Sensitive Claims team in Cardiff. The hybrid role is full-time with a competitive benefits package, and salary £24,720 per year.

You will support customers through sensitive conversations, aiming for positive outcomes across phone and admin tasks. You don’t need prior financial services experience; the role focuses on listening, clear communication, calm demeanour and treating customers as individuals.

Formación

• Experience delivering good customer service or supporting people with different needs.
• Empathy and confidence to handle sensitive conversations.
• Excellent verbal and written communication skills.
• Strong listening skills and the ability to build trust.
• Good attention to detail and accurate record-keeping.
• Ability to prioritise workload and take ownership of queries.
• Willingness to learn new systems, processes and product information.
• Care, support work or vulnerable-customer experience helpful but not essential.

Responsabilidades

• Supporting customers through sensitive and potentially complex conversations.
• Delivering positive outcomes across telephone and administrative activity.
• Listening carefully and adapting approach to each customer’s circumstances.
• Recording information accurately and maintaining strong attention to detail.
• Taking ownership of customer queries and working with colleagues to resolve them.
• Following internal processes and customer service standards.
• Identifying and responding to customer complaints.
• Sharing feedback to improve processes and the customer journey.

Conocimientos

Customer service

Empathy

Communication

Active listening

Attention to detail

Prioritisation

Learning systems

Care experience

Descripción del empleo

Legal & General (L&G) is seeking a Customer Experience Advisor for the Sensitive Claims team in Cardiff. The hybrid role is full-time with a competitive benefits package, and salary £24,720 per year.

You will support customers through sensitive conversations, aiming for positive outcomes across phone and admin tasks. You don’t need prior financial services experience; the role focuses on listening, clear communication, calm demeanour and treating customers as individuals.