Claims Customer Service Agent (FTC - 12 months)

Tedaisy-Insurance-Group; Salisbury; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

23 days holiday per year

Your birthday off (paid)

4 x salary life assurance

Company pension

Healthcare including 24/7 GP advice &

Employee assistance programme

Job summary

Tedaisy Insurance Group in Salisbury is seeking a Claims Customer Service Agent for a 12-month fixed-term contract. You will handle inquiries via email, phone and live chat, build rapport with customers and vets, and support claims teams to achieve SLAs and KPIs.

The role requires excellent communication, attention to detail and the ability to work under pressure in a fast-paced environment. You’ll join an award-winning insurer focused on client service and career development.

Qualifications

• Excellent written and verbal communication skills.
• Strong eye for detail and accuracy in data entry.
• Ability to manage time and meet targets in a busy environment.

Responsibilities

• Respond to customer enquiries via email, phone and live chat.
• Build rapport with customers and vets to ensure clear communication.
• Support claims teams to meet SLAs and KPIs.
• Accurate and regular data entry and record keeping.
• Assist with calls and information gathering for claims assessments.

Skills

Microsoft Office Suite

Attention to detail

Team player

Problem solving

Communication skills

Tools

CRM software

Job description

Claims Customer Service Agent (FTC - 12 months)

Full-time Permanent Entry Level

Posted 24 Sep 2026

Description

Claims Customer Service Agent

Join an award-winning workplace where your contribution truly makes a difference. Named

Best Workplace 2026and recognised in theTop 100 Best Workplaces for Development, we're committed to creating an environment where our people can grow, thrive, and succeed.

Are you looking for a phone-based customer service role in the insurance industry join our friendly team in Salisbury.

Claims customer Service Advisors are instrumental in ensuring new and existing customers experience outstanding service via all communication channels (E-mail, telephone & live chat).

Key Responsibilities

• Building rapport with internal and external customers and vet practices to establish excellent communication & relationships.
• Respond to all written and phone enquiries in a prompt and professional manner.
• Assist to ensure targets and performance standards are consistently achieved in line with corporate, and regulatory requirements.
• Ensuring company service standards are always met
• To continue to improve the customer/broker experience ensuring they receive a professional and efficient service as well as identifying solutions for improvements and enhancing the customer service provisions
• Maintain high quality output and achieve SLAs and KPIs.
• Assist Claims with calls and contacting vets to obtain all information required in the claims assessments
• Accurate and regular data entry
• Take ownership and support the Claims teams (Admin/Assessors).

About you

• Confident in the use of Microsoft packages
• Excellent attention to detail with the ability to work under pressure
• Strong team player with great organisation skills
• Proactive approach to problem solving and work in general
• Excellent written and verbal communication skills
• Previous experience of working in a customer focussed environment
• Willingness to take on a variety of tasks
• Experience of working to time-based target
• Ability to prioritise workload and organise time efficiently

What We Offer

• 23 days holiday per year (increasing with length of service)
• Your birthday off (paid)
• 4 x salary life assurance
• Company pension
• Healthcare including 24/7 GP advise & mental health helpline
• Employee assistance programme

Company Overview

Tedaisy Insurance Group, a leading UK InsureTech, consisting of Tedaisy Underwriting Limited, Tedaisy Insurance Brokers Limited, Tedaisy Claims Limited and Tedaisy Technologies Limited, provides a full suite of online insurance solutions for pet and travel markets. Together, we bring value to every element of the insurance chain. We use data and automation to deliver market leading products with a superior customer experience, whilst maintaining competitive and fair pricing.