Remote Claims Advisor - Empathetic Customer Service Pro

Sedgwick Claims Management Services Ltd; Glasgow; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

25 days holiday + bank holidays

Flexible working between office and at

SIPP

Life assurance

Employee assistance programme

Group Income Protection

Sedgwick University training

Discounts

Job summary

Sedgwick is seeking a Customer Service Claims Adviser in Glasgow, UK to be the calm voice for claimants and guide them through the process, logging details and setting expectations. You’ll learn policy requirements and work with the Home Adjusting team to resolve claims, while positively communicating with customers and stakeholders.

This permanent, hybrid role offers training through Sedgwick University and opportunities to grow within a supportive environment focused on delivering exceptional

Qualifications

• Experience in a customer service office environment.
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more.
• Contractor repair support experience will be a distinct advantage

Responsibilities

• Assist in resolving domestic claims and be the main contact for customers and stakeholders during the claims process.
• Record claim details accurately and set clear expectations for the service journey.
• Learn policy and procedure requirements, empathise with customers and handle difficult conversations as needed.
• Work closely with the Home Adjusting team and communicate with various departments to keep customers at the heart of everything we do.

Skills

Experience in a customer service

Excellent communication skills

Contractor repair support experience

Job description

Sedgwick is seeking a Customer Service Claims Adviser in Glasgow, UK to be the calm voice for claimants and guide them through the process, logging details and setting expectations. You’ll learn policy requirements and work with the Home Adjusting team to resolve claims, while positively communicating with customers and stakeholders.

This permanent, hybrid role offers training through Sedgwick University and opportunities to grow within a supportive environment focused on delivering exceptional