Empathetic Claims Advisor - Hybrid (Cardiff)

Legal & General; Cardiff; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual bonus plan

Share schemes

Generous pension contribution

Healthcare Plan

At least 25 days holiday

Electric car salary sacrifice (perms)

Discounts across products and high-sts

Net-zero carbon workplaces by 2030

Job summary

Legal & General in Cardiff is seeking empathetic, customer-focused people to join our Sensitive Claims team. You’ll support customers in difficult circumstances, listening, explaining options and guiding them to a suitable outcome.

No prior financial services experience is required; the emphasis is on your ability to listen, stay calm, communicate clearly, and treat every customer as an individual. The role is hybrid with a salary of £24,720.

Qualifications

• Experience delivering good customer service or supporting people with different needs.
• Empathy and confidence to handle sensitive conversations.
• Excellent verbal and written communication skills.
• Strong listening skills and the ability to build trust.
• Attention to detail and accurate record-keeping.
• Ability to prioritise workload and take ownership of queries.

Responsibilities

• Supporting customers through sensitive and potentially complex conversations.
• Delivering positive outcomes across telephone and administrative activity.
• Listening carefully and adapting approach to each customer’s circumstances.
• Recording information accurately and maintaining strong attention to detail.
• Taking ownership of customer queries and working with colleagues to resolve them.
• Following internal processes and relevant customer service standards.
• Identifying and responding to customer complaints.
• Sharing feedback and ideas to improve processes and the customer journey.

Skills

Empathy

Customer service

Active listening

Clear communication

Attention to detail

Ownership mindset

Job description

Legal & General in Cardiff is seeking empathetic, customer-focused people to join our Sensitive Claims team. You’ll support customers in difficult circumstances, listening, explaining options and guiding them to a suitable outcome.

No prior financial services experience is required; the emphasis is on your ability to listen, stay calm, communicate clearly, and treat every customer as an individual. The role is hybrid with a salary of £24,720.