Empathetic Call Handler - Civil Claims Support (Hybrid)

Brook Street; Northampton; Hybrid; GBP 17.000 - 21.000; Vollzeit

Zusammenfassung

Brook Street is seeking two Call Handlers to join the Contact Team in Northampton. This hybrid role handles inbound calls from the public seeking support with Civil Money Claims, delivering clear, empathetic assistance under pressure.

You'll work 37 hours per week, typically 9am–5pm, with the possibility of extension after the assignment ends. Basic DBS clearance is required, and organisation-wide standards apply.

Qualifikationen

• A bright, friendly, courteous manner—particularly when customers are under pressure.
• Strong written communication skills (as well as clear verbal communication)
• Ability to multi-task while staying accurate and consistent
• An empathetic mindset, staying calm, professional and understanding at all times
• Confidence working in a busy, targets-driven contact role
• GCSE Maths and English (or equivalent)

Aufgaben

• Answer inbound calls from the public and provide accurate, efficient assistance with Civil Money Claims
• Respond to customer queries clearly, maintaining a professional and respectful approach—especially in stressful situations
• Communicate and coordinate with court staff across processing sites throughout the country
• Move quickly between calls in a fast-paced environment, prioritising accuracy and quality
• Meet service expectations in a targets-driven environment (targets to be introduced after training)

Kenntnisse

Call handling

Customer service

Clear written communication

Multi-task

Empathy

Ausbildung

GCSE Maths & English (or equivalent)

Jobbeschreibung

Brook Street is seeking two Call Handlers to join the Contact Team in Northampton. This hybrid role handles inbound calls from the public seeking support with Civil Money Claims, delivering clear, empathetic assistance under pressure.

You'll work 37 hours per week, typically 9am–5pm, with the possibility of extension after the assignment ends. Basic DBS clearance is required, and organisation-wide standards apply.