Hybrid Household Claims Handler | Empathetic Claims Expert

Barker Munro Recruitment Ltd; Dartford; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

Barker Munro Recruitment is supporting a client in Dartford to appoint a Household Claims Handler. The role offers hybrid working and a 40-hour week, with a salary between £28,000 and £33,000 DOE. You will handle a varied caseload of Household insurance claims and guide customers from notification to settlement.

The team values empathy, accuracy and collaboration as you support customers through challenging situations and contribute to service improvements within the claims function.

Qualifications

• Must have experience handling claims.
• Excellent communication with empathy and clarity.
• Strong attention to detail and organisational skills.
• Ability to manage multiple cases and prioritise effectively.

Responsibilities

• Manage and progress Household insurance claims from first notification to settlement.
• Provide clear, supportive communication to customers throughout the claims journey.
• Liaise with internal teams and external suppliers.
• Assess policy coverage, gather evidence and make informed decisions.
• Maintain accurate records and ensure regulatory compliance.
• Contribute to ongoing process improvements within the claims function.
• Career prospects as the department grows.

Skills

Previous experience

Strong communication

Attention to detail

Multi-tasking

Claims systems

Microsoft Office

Tools

Claims systems

Microsoft Office

Job description

Barker Munro Recruitment is supporting a client in Dartford to appoint a Household Claims Handler. The role offers hybrid working and a 40-hour week, with a salary between £28,000 and £33,000 DOE. You will handle a varied caseload of Household insurance claims and guide customers from notification to settlement.

The team values empathy, accuracy and collaboration as you support customers through challenging situations and contribute to service improvements within the claims function.