Empathetic Household Claims Specialist

Admiral Group; Cardiff; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Share scheme

Great employer reputation

Hybrid work pattern

Job summary

Admiral is seeking a positive, customer-focused Prime Claims Handler to support customers through the home and belongings claims journey, mainly by telephone, owning new and existing claims and guiding customers with empathy and professionalism.

You will work in a hybrid Cardiff-based team, manage your own caseload within service standards, and contribute to improvements by sharing feedback.

Qualifications

• Customer-focused, empathetic and professional.
• Excellent verbal and written communication.
• Strong organisational and time management.
• Ability to manage workloads and make informed decisions.
• Resilient in a fast-paced environment.

Responsibilities

• Manage household claims from allocation through to settlement, progressing each claim to the furthest point during every customer interaction.
• Deliver on our customer promise by providing proactive updates, resolving queries efficiently, and ensuring a positive customer experience throughout the claims journey.
• Assess and validate claim information, review supporting documentation and supplier reports, and make informed decisions in line with policy and underwriting requirements.
• Liaise with customers and third-party suppliers to obtain information, progress claims, and achieve timely resolutions.
• Meet quality, service, and performance targets while ensuring customers are treated fairly and professionally at all times.
• Accurately capture and maintain claim records, safeguarding customer information and adhering to all Data Protection requirements.

Skills

Customer focus

Verbal & written comms

Organisational skills

Workload management

Resilience & adaptability

Team player

Job description

Admiral is seeking a positive, customer-focused Prime Claims Handler to support customers through the home and belongings claims journey, mainly by telephone, owning new and existing claims and guiding customers with empathy and professionalism.

You will work in a hybrid Cardiff-based team, manage your own caseload within service standards, and contribute to improvements by sharing feedback.