Empathetic Helpline Advisor – Claims Support & Growth

NAHL Group plc; Kettering; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Healthcare scheme

Death in service

Perks at Work

Community Day on us

CPD Opportunities

No weekend working

Job summary

National Accident Law is recruiting for a Helpline Advisor to provide empathetic customer service to clients who have suffered injuries that were not their fault. You will handle inbound and outbound calls, guiding customers through the claims journey to prepare for the formal start of their claim.

The role offers full training, a supportive team, and a work environment focused on making a difference in people’s lives. This onsite position is based in Kettering.

Qualifications

• Strong written and verbal communication skills.
• Ability to capture data accurately and summarise facts succinctly, in line with business guidelines.
• Understand the importance of compliance and the potential consequences to the business if not followed.
• Confident keyboard skills and using multiple systems interchangeably.
• Grade C at English GCSE or equivalent.

Responsibilities

• Deliver empathetic customer service for injury claims.
• Take inbound and make outbound calls to support customers through their claims journey.
• Ensure a seamless customer service experience in anticipation of the formal commencement of their claim.

Skills

Written and verbal communication

Data capture and summarisation

Compliance awareness

Keyboard skills

English GCSE grade C or equivalent

Job description

National Accident Law is recruiting for a Helpline Advisor to provide empathetic customer service to clients who have suffered injuries that were not their fault. You will handle inbound and outbound calls, guiding customers through the claims journey to prepare for the formal start of their claim.

The role offers full training, a supportive team, and a work environment focused on making a difference in people’s lives. This onsite position is based in Kettering.