Empathy-Driven Claims Advisor - Hybrid & Flexible Hours

Benenden Health; York and North Yorkshire; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Health & Wellbeing benefits

Pension with employer contributions

35 days holiday including bank holiday

Job summary

Benenden Health is recruiting a Contact Centre Claims Advisor in York. The role is telephone-based, requiring empathy, listening and rapport with members. You will handle enquiries, explain available services and support, and document information in our systems.

We offer a full-time (37.5 hours) or part-time (minimum 22.5 hours) position with Monday–Friday, 9am–5pm, no weekends or bank holidays. A six-week induction starts with four weeks of classroom training and ongoing coaching.

Qualifications

• Excellent communication skills and empathy when dealing with members.
• Ability to listen carefully and ask the right questions to understand circumstances.
• Strong attention to detail and ability to navigate multiple systems while on calls.
• Willingness to learn, follow processes and take coaching constructively.

Responsibilities

• Handle a wide range of member enquiries by phone.
• Explain services and support available to members.
• Ask targeted questions to understand individual circumstances.
• Support vulnerable members with professionalism and care; handle complaints or escalate as needed.
• Record information accurately in our systems.

Skills

Communication skills

Empathy

Listening

Attention to detail

System navigation

Coaching & feedback

Tools

CRM systems

Job description

Benenden Health is recruiting a Contact Centre Claims Advisor in York. The role is telephone-based, requiring empathy, listening and rapport with members. You will handle enquiries, explain available services and support, and document information in our systems.

We offer a full-time (37.5 hours) or part-time (minimum 22.5 hours) position with Monday–Friday, 9am–5pm, no weekends or bank holidays. A six-week induction starts with four weeks of classroom training and ongoing coaching.