Patient Support Advisor - Hybrid, Flexible Hours

Leightons-Opticians-and-Hearing-Care-1; Southampton; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

25 days annual leave

Generous bonus scheme

Staff discounts

Flexible hours

Hybrid working

Job summary

Leightons Opticians & Hearing Care in Southampton is hiring a Patient Support Advisor to act as the first point of contact for patients. You will handle inbound and outbound calls, web chat and email, and book appointments across Leightons and The Hearing Care Partnership to ensure the right services are provided.

This full-time role operates on a two-week rota with alternating shifts and Saturdays, with hybrid working and travel to the Southampton office.

Qualifications

• Previous customer service experience (call centre preferred).
• Excellent telephone manner and confidence in handling high-volume calls.
• Strong written communication skills.
• IT literacy and multitasking ability.
• Willingness to travel to the Southampton office for hybrid work.

Responsibilities

• Provide first-class customer service via inbound and outbound calls, web chat, and email.
• Book appointments across Leightons and The Hearing Care Partnership ensuring we provide the correct products and services.
• Respond to patient queries professionally and empathetically.
• Maintain accurate records and ensure data confidentiality.
• Support the wider team in achieving performance goals, collaborating to maintain a seamless patient experience.

Skills

Customer service

Telephone handling

Written communication

IT proficiency

Fast-paced environment

Travel to Southampton office

Job description

Leightons Opticians & Hearing Care in Southampton is hiring a Patient Support Advisor to act as the first point of contact for patients. You will handle inbound and outbound calls, web chat and email, and book appointments across Leightons and The Hearing Care Partnership to ensure the right services are provided.

This full-time role operates on a two-week rota with alternating shifts and Saturdays, with hybrid working and travel to the Southampton office.