Emergency Control Room Operator — 12-Hour Shifts

National Fire Chiefs Council Limited.; United Kingdom; Remote; GBP 32,000 - 33,000; Full time

Job summary

National Fire Chiefs Council Limited is seeking a Control Room Operator to be the first point of contact in emergencies, answering 999 calls and gathering vital information to mobilise the correct fire and rescue response. You will stay calm under pressure, record information in real time and share clear updates with colleagues and emergency partners.

The role requires 12-hour shifts, including days, nights, weekends and bank holidays. GCSE English and Maths are required, with typing at 40 wpm.

Qualifications

• GCSE English and Maths at minimum standard.
• Typing speed of 40 wpm with accuracy.
• Ability to follow structured procedures under time pressure.

Responsibilities

• Answer 999 calls and gather essential information.
• Record information in real time and keep systems updated.
• Share clear, precise information with colleagues and partners.
• Support coordinated responses in fast-moving situations.
• Work 12-hour shifts including days, nights, weekends and bank holidays.

Skills

Strong communication

Listening skills

Calm under pressure

Attention to detail

Typing speed

Education

GCSE English

GCSE Maths

Tools

Multiple systems

Job description

National Fire Chiefs Council Limited is seeking a Control Room Operator to be the first point of contact in emergencies, answering 999 calls and gathering vital information to mobilise the correct fire and rescue response. You will stay calm under pressure, record information in real time and share clear updates with colleagues and emergency partners.

The role requires 12-hour shifts, including days, nights, weekends and bank holidays. GCSE English and Maths are required, with typing at 40 wpm.