Emergency Dispatch Assistant Bicester

NHS; Bicester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A public health service provider is seeking an Emergency Dispatch Assistant in Bicester. This crucial role involves managing ambulance resources during emergencies while working under pressure. Candidates must have GCSEs in Maths and English along with IT and customer service skills. Benefits include training, generous holiday entitlement, and NHS pension scheme. Position is permanent with a salary range of £24,937 to £26,598 per annum.

Benefits

Full training and development opportunities

27-33 days holiday plus bank holidays

NHS Pension Scheme

Access to discounts

Health and Wellbeing Team support

Qualifications

• GCSE grades 4-9 or equivalent in Maths and English required.
• Experience in customer service from a telephone or face-to-face role.
• Prioritisation and ability to work in a time-pressured environment.

Responsibilities

• Support emergency dispatchers by following their instructions.
• Operate radio and computer-aided dispatch systems accurately.
• Communicate effectively with ambulance crews and emergency services.

Skills

Customer service experience

Good written and verbal communication skills

Ability to multitask

Competent in the use of IT systems

Knowledge of geographical area

Education

GCSE grades 4-9 in Maths and English

NVQ 2/3 in Customer Care or related fields

Job description

Job Summary

An exciting opportunity has become available to join SCAS as an Emergency Dispatch Assistant; we are looking for candidates who would be able to commence on a course in earlier 2026 from our Bicester Education Centre.

Emergency Dispatch Assistants are a vital link between a medical emergency taking place and help arriving at the scene. The Emergency Dispatch Assistant works as part of a team, assigning ambulance resources to emergency and urgent events whilst liaising with emergency call takers, ambulance crews and other emergency services.

No one day is like the last. You will be dealing with medical emergencies, traumatic events and major incidents; prioritising your workload and ensuring patients receive the right response, first time, every time.

This is a highly pressurised and quick‑moving role where you will need to keep a calm and level‑headed approach.

Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Bicester, Oxfordshire.

Please use the link below to watch our video about the Emergency Dispatch Assistant role.

https://www.youtube.com/watch?v=38mfMayAW84

Benefits We Offer

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200+ stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).

Job Responsibilities

• Support and assist emergency dispatchers by following their instructions and assisting with their duties.
• Assist the emergency dispatchers to ensure the systems are maintained and alterations to vehicle movements can be made if advised by the emergency dispatcher.
• Operate the radio and computer‑aided dispatch systems on behalf of the emergency dispatcher to ensure the correct and accurate information is logged.
• Communicate with ambulance crews, call takers and other emergency services using radio, telephone, and computer systems.
• Prioritise calls and allocate resources in a time‑pressured environment.
• Maintain accurate records and logs of all dispatch activities.

Qualifications

Essential:

• GCSE grades 4-9 or equivalent in Maths and English.
• Competent in the use of IT systems.
• Customer service experience from a telephone or face‑to‑face role.
• Good written and verbal communication skills.
• Ability to multitask and manage competing priorities.
• Good knowledge of geographical area.
• Ability to listen and record information accurately.
• Demonstrable experience of working in a time‑pressured environment.

Desirable:

• NHS Pathways Licence.
• NVQ 2/3 in Customer Care, Contact Centre Operations or Call Handling Operations.
• Previous experience of working in an Emergency Communications Centre or Call Centre.
• Previous experience of using Emergency Dispatch IT Systems.

Other Information

Position: Emergency Dispatch Assistant
Band: 3
Pay: £24,937 to £26,598 a year pro rata per annum
Contract: Permanent
Working pattern: Full-time
Reference: 195-25-EDAN-CSM-A
Job locations: Northern House, Talisman Road, Bicester, OX26 6HR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

South Central Ambulance Service NHS Foundation Trust

Northern House

Talisman Road

Bicester

OX26 6HR

Website: https://scasjobs.co.uk/