Emergency Dept Receptionist & Admin (Flexible Shifts)

VerseOne Group; Chelmsford; On-site; GBP 23,000 - 28,000; Part time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a Part-time Receptionist/Administrator for the Emergency Department at Broomfield Hospital in Chelmsford. The role supports the front desk, booking patients and ambulances, handling calls, and maintaining essential patient records in a high-pressure environment.

You will be part of a busy team, providing compassionate, clear communication to patients and their families while following departmental procedures and Lorenzo systems.

Qualifications

• Minimum 3 GCSEs or equivalent including English language.
• Customer Care Training.
• Experience in a health care or similar customer care environment.

Responsibilities

• Book in patients and ambulances using the Lorenzo system.
• Answer and manage incoming calls; record messages.
• Maintain patient records accurately and in a timely manner.
• Monitor waiting area and alert nursing staff for urgent attention.
• Provide a friendly, calm and professional experience to patients and relatives.
• Support a 24/7 service with early, late, night shifts, weekends and bank holidays.

Skills

Effective communicator

Computer literate

Customer care

Education

GCSEs including English

Tools

Lorenzo

Job description

Mid and South Essex NHS Foundation Trust is seeking a Part-time Receptionist/Administrator for the Emergency Department at Broomfield Hospital in Chelmsford. The role supports the front desk, booking patients and ambulances, handling calls, and maintaining essential patient records in a high-pressure environment.

You will be part of a busy team, providing compassionate, clear communication to patients and their families while following departmental procedures and Lorenzo systems.