Emergency Department Front Desk Supervisor - 24/7 Shifts

Leeds Teaching Hospitals NHS Trust; Cross; On-site; GBP 23,000 - 27,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust is seeking an Assistant Patient Services Coordinator to lead clerical teams across the Emergency Department Reception and Ward Clerk areas. You will supervise day-to-day operations, ensure a welcoming and efficient service and manage staffing and stock to meet fluctuating demands.

The role requires excellent IT skills, experience with patient administration systems, and the ability to train staff while coordinating with medical and nursing colleagues.

Qualifications

• Excellent IT skills and good working knowledge of patient administration systems.
• Experience with hospital front-of-house administration is advantageous.
• Strong organisation and communication skills with ability to work under pressure.

Responsibilities

• Act as first-line manager for clerical staff in Emergency Department Reception and Ward Clerk teams.
• Monitor staffing levels and stock to meet service demands.
• Supervise and support clerical staff and provide training in patient administration and customer service.
• Collaborate with medical, nursing and administrative colleagues to ensure smooth delivery of front-of-house services.

Job description

Leeds Teaching Hospitals NHS Trust is seeking an Assistant Patient Services Coordinator to lead clerical teams across the Emergency Department Reception and Ward Clerk areas. You will supervise day-to-day operations, ensure a welcoming and efficient service and manage staffing and stock to meet fluctuating demands.

The role requires excellent IT skills, experience with patient administration systems, and the ability to train staff while coordinating with medical and nursing colleagues.