Emergency Department Reception Lead - Patient Flow

University Hospitals Birmingham NHS Foundation Trust; West Midlands; Presencial; GBP 28.000 - 31.000; A tiempo parcial

Descripción de la vacante

University Hospitals Birmingham NHS Foundation Trust is seeking an ED Team Leader to manage the day-to-day operations of the ED Reception Service, ensuring a high-quality, patient-centred administrative function. You will lead reception staff, monitor workloads, and support patient flow and data quality in a busy department.

Role includes staff training, attendance monitoring and rota coordination, with a focus on compliant processes and NHS objectives.

Formación

• Numerate and Literate.
• Pass in English Language GCSE or equivalent.
• Experience with customer service and workload management.
• PAS system experience, customer care, senior administrative experience, leading teams.

Responsabilidades

• Advise, support and line manage a team of ED reception staff to ensure adequate coverage and sign-off of timesheets.
• Supervise clerical staff to maintain required standards and output.
• Ensure high-quality reception duties with professional and courteous service while handling enquiries and follow-ups.
• Allocate workloads in ED Reception and monitor performance under the ED Reception Manager.
• Plan work schedules/rotas, considering leave and sickness, and coordinate rosters.
• Coordinate training for agency staff and new reception staff on PAS and administrative tasks.

Conocimientos

Team leadership

Customer service

Workload management

Clerical skills

Telephone etiquette

Keyboard skills

Data protection

Educación

English GCSE or equivalent

Herramientas

PAS system

Microsoft Access

Microsoft Excel

Microsoft Word

Descripción del empleo

University Hospitals Birmingham NHS Foundation Trust is seeking an ED Team Leader to manage the day-to-day operations of the ED Reception Service, ensuring a high-quality, patient-centred administrative function. You will lead reception staff, monitor workloads, and support patient flow and data quality in a busy department.

Role includes staff training, attendance monitoring and rota coordination, with a focus on compliant processes and NHS objectives.