Urgent Care Supervisor

Leeds Teaching Hospitals; Leeds; On-site; GBP 23,000 - 32,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust is seeking a proactive individual to join the Emergency Department Administration Management Team as Assistant Patient Services Coordinator. You will act as the first-line manager for clerical staff, supervise front‑of‑house operations across ED Reception and Ward Clerk teams, and train colleagues in patient administration and customer service.

The role requires coordinating staffing and stock, supporting a 24/7 service across LGI and SJUH, and flexibly

Qualifications

• Excellent organisational and communication skills demonstrated in busy multidisciplinary settings.
• Proficient IT skills with ability to use patient administration systems.
• Experience with the Emergency Department Symphony system is advantageous but full training will be provided.

Responsibilities

• Act as first-line manager for clerical staff and supervise front-of-house teams.
• Provide training in patient administration and customer service.
• Monitor staffing and stock levels to meet service demands and ensure a welcoming service across ED Reception and Ward Clerk teams.
• Work across both LGI and SJUH Emergency Departments, covering adults and paediatric services.
• Work a shift-based rota, including weekends and bank holidays as required.
• Collaborate with medical, nursing and administrative colleagues to deliver efficient administrative services.

Skills

Organisational skills

Communication skills

IT skills

Symphony ED system

Tools

Patient administration systems

Job description

The Urgent Care CSU have an exciting opportunity for an enthusiastic, highly motivated and organised individual who enjoys the challenge of working in an environment where no two days are the same, to join the Emergency Department Administration Management Team.

The successful candidate will act as the first-line manager for a team of clerical staff, providing effective day-to-day supervision and ensuring a professional, efficient and welcoming service across the Emergency Department Reception and Ward Clerk teams.

Main duties of the job

Key responsibilities will include monitoring staffing and stock levels to ensure service demands are met, supervising and supporting clerical staff, and providing training in all aspects of patient administration and customer service.

The post holder will work closely with medical, nursing and administrative colleagues across the Urgent Care service to ensure the smooth and effective delivery of front-of-house and administrative services.The Emergency Department Reception and Ward Clerk service operates 24 hours a day, 7 days a week. The successful applicant will therefore be required to work across both Emergency Departments at Leeds General Infirmary (LGI) and St Jamess University Hospital (SJUH), covering all aspects of the adults and paediatric Emergency Departments.

The role will involve working Monday to Sunday as part of a shift-based rota.The ability and willingness to work across both sites is essential.

Flexibility is an important requirement of the role. Where necessary, the post holder will be expected to provide additional cover to meet the needs of the service, including working weekends and Bank Holidays and responding to short-notice staffing requirements arising from sickness or emergency annual leave.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.Our vision is to provide the highest quality specialist and integrated care.We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Job responsibilities

For questions about this job, contact:

Position: Assistant Patient Services Coordinator

Email: [e-mail]

Phone number: 0113 3920895

Name: Georgina Butterill

Position: Assistant Business Manager

Phone number: 0113 3920747

Interview date to be confirmed

Job description

Job responsibilities

For questions about this job, contact:

Name: Adele Gardner

Position: Assistant Patient Services Coordinator

Email: [e-mail]

Phone number: 0113 3920895

Name: Georgina Butterill

Position: Assistant Business Manager

Email: [e-mail]

Phone number: 0113 3920747

Expected shortlisting date: 26/10/2026

Interview date to be confirmed

What you will bring to the role

The successful candidate will have excellent organisational and communication skills and will be able to work effectively as part of a busy multidisciplinary team. You will be expected to manage your own workload, use initiative, prioritise competing demands and work effectively to tight deadlines.

A strong commitment to providing a welcoming, efficient, professional and caring service to patients and their families is essential. You should be confident when dealing with members of the public and able to communicate effectively with patients, relatives and colleagues in potentially challenging and busy situations.

Excellent IT skills are required, together with a good working knowledge of patient administration systems. Previous experience of the Emergency Department Symphony system would be advantageous; however, full training can be provided for the successful candidate.

We welcome applications from enthusiastic and highly motivated individuals who are looking for the opportunity to become part of our busy, friendly and supportive Emergency Department team.

About Leeds Teaching Hospital NHS Trust

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are….

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities:

People Improvement and Innovation Partnerships Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Person Specification

Qualifications

• Please select Apply to view the full Job Description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.