Emergency Department Front Desk Lead

Leeds Teaching Hospitals; Leeds; On-site; GBP 23,000 - 32,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust is seeking a proactive individual to join the Emergency Department Administration Management Team as Assistant Patient Services Coordinator. You will act as the first-line manager for clerical staff, supervise front‑of‑house operations across ED Reception and Ward Clerk teams, and train colleagues in patient administration and customer service.

The role requires coordinating staffing and stock, supporting a 24/7 service across LGI and SJUH, and flexibly

Qualifications

• Excellent organisational and communication skills demonstrated in busy multidisciplinary settings.
• Proficient IT skills with ability to use patient administration systems.
• Experience with the Emergency Department Symphony system is advantageous but full training will be provided.

Responsibilities

• Act as first-line manager for clerical staff and supervise front-of-house teams.
• Provide training in patient administration and customer service.
• Monitor staffing and stock levels to meet service demands and ensure a welcoming service across ED Reception and Ward Clerk teams.
• Work across both LGI and SJUH Emergency Departments, covering adults and paediatric services.
• Work a shift-based rota, including weekends and bank holidays as required.
• Collaborate with medical, nursing and administrative colleagues to deliver efficient administrative services.

Skills

Organisational skills

Communication skills

IT skills

Symphony ED system

Tools

Patient administration systems

Job description

Leeds Teaching Hospitals NHS Trust is seeking a proactive individual to join the Emergency Department Administration Management Team as Assistant Patient Services Coordinator. You will act as the first-line manager for clerical staff, supervise front‑of‑house operations across ED Reception and Ward Clerk teams, and train colleagues in patient administration and customer service.

The role requires coordinating staffing and stock, supporting a 24/7 service across LGI and SJUH, and flexibly