Emergency Department Admin Coordinator (Rotational)

London North West Healthcare NHS Trust; Southall; On-site; GBP 21,000 - 23,000; Full time

Job summary

London North West University Healthcare NHS Trust is seeking an Administration Coordinator to support daily admin operations across ED and UTC, with primary base at Ealing Hospital. You will be the first point of contact for patients and visitors, ensuring courteous service and accurate data handling.

You will input clinical data into the Cerner system, coordinate schedules, and work across Trust sites while upholding confidentiality and professional standards. Flexibility and tact are essential.

Qualifications

• First point of contact for patients and visitors with a focus on excellent customer service.
• Accurate and timely input of clinical data into the Cerner system.
• Adhere to Trust policies on confidentiality and data protection.

Responsibilities

• Provide administrative/clerical support for the department and Trust.
• Manage administration rotas across ED & UTC for optimized coverage.
• Handle enquiries from patients, medical staff and the public professionally.
• Maintain confidentiality of patient and staff information per policy.
• Support bereaved families with discretion and compassion as needed.
• Coordinate cross-site administration tasks across Ealing Hospital and UTC/ED areas.

Skills

Customer service

Communication skills

Telephone manner

Discretion

Teamwork

Data entry

Tools

Cerner system

Job description

London North West University Healthcare NHS Trust is seeking an Administration Coordinator to support daily admin operations across ED and UTC, with primary base at Ealing Hospital. You will be the first point of contact for patients and visitors, ensuring courteous service and accurate data handling.

You will input clinical data into the Cerner system, coordinate schedules, and work across Trust sites while upholding confidentiality and professional standards. Flexibility and tact are essential.