ED/UTC Admin Coordinator

London North West Healthcare NHS Trust; Southall; On-site; GBP 21,000 - 23,000; Full time

Job summary

London North West University Healthcare NHS Trust is seeking an Administration Coordinator to support daily admin operations across ED and UTC, with primary base at Ealing Hospital. You will be the first point of contact for patients and visitors, ensuring courteous service and accurate data handling.

You will input clinical data into the Cerner system, coordinate schedules, and work across Trust sites while upholding confidentiality and professional standards. Flexibility and tact are essential.

Qualifications

• First point of contact for patients and visitors with a focus on excellent customer service.
• Accurate and timely input of clinical data into the Cerner system.
• Adhere to Trust policies on confidentiality and data protection.

Responsibilities

• Provide administrative/clerical support for the department and Trust.
• Manage administration rotas across ED & UTC for optimized coverage.
• Handle enquiries from patients, medical staff and the public professionally.
• Maintain confidentiality of patient and staff information per policy.
• Support bereaved families with discretion and compassion as needed.
• Coordinate cross-site administration tasks across Ealing Hospital and UTC/ED areas.

Skills

Customer service

Communication skills

Telephone manner

Discretion

Teamwork

Data entry

Tools

Cerner system

Job description

Your role will involve supporting the administrative services manager in the day to day running of the administrative service.You will be primarily based at Ealing Hospital, but you will be expected to work cross site if required. The Administration Coordinator is the first point of contact for patients and visitors who are referred or admitted to the Accident & Emergency Department or who may be seeking information on patients who are in the main hospital. A key part to this role will be to ensure an excellent level of customer service and attention to detail is delivered throughout the team. This role provides the administration/clerical function for the department as well as the Trust. This includes the electronic admission and discharge of patients treated. The post holder will be available to work a 24 hour rotational shift pattern, with the appropriate breaks. The role of the Administration Coordinator includes the accurate and timely input of the clinical data into the Cerner system. The post holder will adhere to Trust policy with regards to the sensitive information that patients are providing and the sensitive information held with regards to them. The post holder will work at any of the Trust's sites however this will in the main be at Ealing Hospital. The post holder will be expected to work across the UTC and ED floor providing admonitive support. The Administration Coordinator is required to work flexibly within the post to achieve the role outcome.

• Work as part of a team.
• Work flexibly across both ED & UTC to ensure administration rotas are optimized.
• Provide and receive routine information with regards to patients requiring tact and discretion, using persuasive skills with awareness of the Trust and Caldicott guidelines.
• Deal with enquiries from patients, medical staff and the general public in a professional and co-operative manner.
• Have a professional telephone manner toward patients/relatives and other staff
• Maintain the confidentiality of information about patients, staff and health service businesses in accordance with Trust Confidentiality Policy and the Data Protection Act.
• The Administration Coordinator will from time to time be the first point of contact when dealing with bereaved family and friends, this will require a great deal of discretion, tact and compassion.
• The role will require the post holder to inform the patients of the different care
• The post holder will require good communication skills with the clinical leads of the department in order to overcome the transcribing of the medical notes written appertaining to the patients admitted to observation wards or attending
• Frequent concentration is required in this role. The work is predictable in terms of the daily duties although the number of patients can be unpredictable throughout each day.
• The Administration Coordinators are exposed to distressing information with regards to complex clinical conditions and treatments carried out on the patients
• London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.