Emergency Communications Operator - Calm, High-Impact Calls

Somerset NHS Foundation Trust; Bridgwater; On-site; GBP 21,000 - 25,000; Full time

Job summary

Somerset NHS Foundation Trust is seeking a Switchboard Operator to be the first point of contact, handling a large volume of calls while maintaining calm professionalism. The role entails coordinating emergency responses such as cardiac arrests, major incidents and helicopter landings in a fast-paced environment.

You will work with clinicians, managers, emergency services and the public, delivering courteous and efficient service at all times and ensuring clear communication across all

Qualifications

• Calm under pressure and well-organised to handle high call volumes.
• Strong communication skills to interact with clinicians, managers, emergency services and the public.

Responsibilities

• Be the first point of contact for the Trust, handling over 60,000 calls per month.
• Play a key role in coordinating emergency responses, including cardiac arrests, major incidents and helicopter landings.
• Provide courteous, efficient and professional service at all times to stakeholders.

Skills

Calm under pressure

Organised

Tech-savvy

Job description

Somerset NHS Foundation Trust is seeking a Switchboard Operator to be the first point of contact, handling a large volume of calls while maintaining calm professionalism. The role entails coordinating emergency responses such as cardiac arrests, major incidents and helicopter landings in a fast-paced environment.

You will work with clinicians, managers, emergency services and the public, delivering courteous and efficient service at all times and ensuring clear communication across all