Emergency Helpline Operator - Calm Caller Support

Tunstall Healthcare Group; Goole; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Pension

Volunteer day

Healthcare

LinkedIn learning

Career development

Job summary

Tunstall Healthcare Group is hiring for an Emergency Helpline Operator on a full-time basis in Goole, England. The role involves speaking with service users, providing reassurance and coordinating with emergency services where required, on a 40.25 hour week with varied shift patterns.

You will be part of the Response team delivering life-changing support, with a strong emphasis on empathy, accuracy, and timely follow-ups.

Qualifications

• Great listening skills and empathy on calls.
• Ability to learn new systems quickly and operate in a fast paced environment.
• Strong spoken communication and clear, reassuring phone manner.

Responsibilities

• Speak to service users to handle wide range of enquiries with reassurance.
• Assess each call and determine the best follow up action.
• Concisely pass information to emergency services or personal contacts when required.
• Maintain the Response Centre database with high accuracy and confidentiality.
• Respond to calls effectively, providing calm and friendly support over the phone.
• Handle housing repair calls and coordinate with contractors as needed.
• Carry out outbound calls to comfort and reassure vulnerable end users.

Skills

Great listener

Calm under pressure

Phone communication

Empathetic tone

IT proficient

Attention to detail

Job description

Tunstall Healthcare Group is hiring for an Emergency Helpline Operator on a full-time basis in Goole, England. The role involves speaking with service users, providing reassurance and coordinating with emergency services where required, on a 40.25 hour week with varied shift patterns.

You will be part of the Response team delivering life-changing support, with a strong emphasis on empathy, accuracy, and timely follow-ups.