Emergency Fire Control Operator - 999 Call Centre

Devon & Somerset Fire & Rescue Service; Exeter; On-site; GBP 22,000 - 32,000; Full time

Job summary

Devon & Somerset Fire & Rescue Service is seeking a motivated Fire Control Operator for a fixed-term contract. You will handle 999 calls, mobilise resources and provide safety guidance while supporting operational crews. Training will be provided to reach full competency.

The role offers exposure to high-pressure emergency response and collaborative work with partner services. You will develop skills in incident management, communication, and data handling within a fast-paced environment.

Qualifications

• Calm under pressure and clear, professional communication.
• Ability to think independently and make decisions under pressure.
• Strong organisational skills and the ability to multitask.

Responsibilities

• Receive and manage 999 calls and coordinate resources.
• Provide critical incident support and safety advice to callers.
• Support operational crewing and maintain response plans.

Skills

Calm under pressure

Communication skills

Decision making

Organisational skills

Self-motivation

Telephone manners

Typing speed 30 wpm

IT literacy

English proficiency

Mobilising systems

Tools

Mobilising systems

Job description

Devon & Somerset Fire & Rescue Service is seeking a motivated Fire Control Operator for a fixed-term contract. You will handle 999 calls, mobilise resources and provide safety guidance while supporting operational crews. Training will be provided to reach full competency.

The role offers exposure to high-pressure emergency response and collaborative work with partner services. You will develop skills in incident management, communication, and data handling within a fast-paced environment.