Emergency Call Handler: Calm Crisis Dispatcher

Nottinghamshire Police; Arnold; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Shift allowance

Weekend allowance

Job summary

Nottinghamshire Police is seeking Police Emergency Call Handlers to be the calm voice at the heart of our Contact Management team. You will handle both emergency (999) and non-emergency (101) calls, assess risk, and ensure incidents are managed in line with force policies and procedures.

Successful candidates will undergo 13 weeks of training starting January 2027 and join a 24/7 shift pattern, including weekends and nights, with a shift allowance.

Qualifications

• Communicate clearly and empathetically, even under pressure.
• Make sound decisions using their own initiative.
• Work effectively as part of a team.
• Can manage stress and remain calm in challenging situations.
• Are comfortable using computer systems and handling multiple tasks simultaneously.

Skills

Clear communication

Decision making

Teamwork

Stress management

Computer systems

Job description

Nottinghamshire Police is seeking Police Emergency Call Handlers to be the calm voice at the heart of our Contact Management team. You will handle both emergency (999) and non-emergency (101) calls, assess risk, and ensure incidents are managed in line with force policies and procedures.

Successful candidates will undergo 13 weeks of training starting January 2027 and join a 24/7 shift pattern, including weekends and nights, with a shift allowance.