Emergency Helpline Specialist - Calm, Reassuring Support

Tunstall Healthcare Group; Goole; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Healthcare cash plan

Pension scheme

Salary sacrifice car scheme

Job summary

Tunstall Healthcare Group is seeking an Emergency Helpline Operator for the Whitley Goole site. You will speak with service users, assess calls, and coordinate follow-up actions with emergency services or contacts, ensuring clear, empathetic support.

Join a team delivering life-changing care; the role emphasizes calm telephone communication, data accuracy, and compassionate service for vulnerable users.

Qualifications

• Great listening skills and empathy for service users.
• Confident in communicating clearly on the phone.
• Ability to pick up new IT systems quickly.

Responsibilities

• Speak to service users to assist with a wide range of enquiries while providing reassurance.
• Assess each call and choose the best follow-up; relay information to emergency services or contacts.
• Maintain CRM/database accuracy and confidentiality per GDPR.

Skills

Empathy

Active listening

Phone communication

IT literacy

Attention to detail

Calm under pressure

Reassuring communication

Job description

Tunstall Healthcare Group is seeking an Emergency Helpline Operator for the Whitley Goole site. You will speak with service users, assess calls, and coordinate follow-up actions with emergency services or contacts, ensuring clear, empathetic support.

Join a team delivering life-changing care; the role emphasizes calm telephone communication, data accuracy, and compassionate service for vulnerable users.