Emergency Care Call Responder

Provide Care Solutions LTD; Greenford; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

Provide CIC is seeking a dedicated Controller Responder for the Carecall247 service to handle emergency responses and customer enquiries. The role involves monitoring calls, coordinating referrals, and ensuring timely service delivery in a busy control centre environment.

Based in Colchester during office hours with potential after-training home working; you will join a team committed to high quality health and social care support across Essex and neighbouring regions.

Qualifications

• We are looking for an organised and customer-focused individual.

Responsibilities

• Monitor and answer calls on the call handling platform in line with guidelines.
• Provide timely, effective response to emergency alerts/alarms from customers.
• Process referrals and enquiries to relevant health and social care services.
• Provide a responder service and support delivery, collection, assessments and installations where required.

Job description

Provide CIC is seeking a dedicated Controller Responder for the Carecall247 service to handle emergency responses and customer enquiries. The role involves monitoring calls, coordinating referrals, and ensuring timely service delivery in a busy control centre environment.

Based in Colchester during office hours with potential after-training home working; you will join a team committed to high quality health and social care support across Essex and neighbouring regions.