Emergency Call Handler: Stay Calm, Save Lives (Full-Time)

East of England Ambulance Service NHS Trust; Chelmsford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Fully paid training

Full-time role

Job summary

East of England Ambulance Service NHS Trust is seeking Emergency Call Handlers for Essex. The role involves answering 999 calls in the Emergency Operating Centre, using triage software to assign appropriate responses, and maintaining a calm, respectful manner with patients and callers.

Training and mentoring are provided, and the position is full-time with a mix of day and night shifts. Candidates must have Two Level 2 qualifications (English included) and are not required to have clinical

Qualifications

• Two Level 2 qualifications (eg. GCSE Grade 4/C, pass in Functional Skills (or above)) including English.
• Ability to listen, remain calm under pressure and provide appropriate support.
• Strong customer service skills and empathetic communication.
• Pre-employment checks and training required; no clinical experience needed.

Responsibilities

• Answer 999 calls in the Emergency Operating Centre in a timely manner.
• Utilise the triage software to determine appropriate response categories.
• Be polite, courteous and respectful to patients, callers and peers.
• Attend and complete full training and mentoring period; full-time hours.

Skills

Calm communication

Customer service

Active listening

Education

Two Level 2 qualifications (GCSE 4/C or Functional Skills)

Tools

Computer Aided Dispatch (CAD) system

Clinical triage software

Job description

East of England Ambulance Service NHS Trust is seeking Emergency Call Handlers for Essex. The role involves answering 999 calls in the Emergency Operating Centre, using triage software to assign appropriate responses, and maintaining a calm, respectful manner with patients and callers.

Training and mentoring are provided, and the position is full-time with a mix of day and night shifts. Candidates must have Two Level 2 qualifications (English included) and are not required to have clinical