Carecall 24/7 Customer Service Co-ordinator

Provide Community; Greater London; Presencial; GBP 16.000 - 22.000; A tiempo parcial

Descripción de la vacante

Provide CIC in London is seeking a Customer Service Co-Ordinator to support the TEC service. The role involves coordinating referrals, scheduling orders, and communicating with customers and professionals to ensure timely, accurate service delivery.

Shifts run 09:00-17:00 Monday-Friday on site with no remote work. Specific duties and a full job description are provided in the attached document; the role requires strong organisational and communication skills and a background in busy customer

Formación

• Essential criteria: Previous experience within a busy customer service environment.
• Essential criteria: Previous experience answering telephones.

Responsabilidades

• Coordinate customer referrals and service requests from receipt through to completion, ensuring orders are accurately analysed, scheduled and communicated to relevant teams.
• Act as a key point of contact for customers, commissioners, healthcare professionals and internal teams, ensuring high standards of customer service and efficient service delivery.

Conocimientos

Excellent communication skills

Customer service

Telephone handling

Educación

5 GCSEs or equivalent

Herramientas

Microsoft Word

Excel

Descripción del empleo

Provide CIC in London is seeking a Customer Service Co-Ordinator to support the TEC service. The role involves coordinating referrals, scheduling orders, and communicating with customers and professionals to ensure timely, accurate service delivery.

Shifts run 09:00-17:00 Monday-Friday on site with no remote work. Specific duties and a full job description are provided in the attached document; the role requires strong organisational and communication skills and a background in busy customer