24/7 Carelink Telecare Dispatcher

5 Star Recruitment; East Midlands; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

Carelink provides a comprehensive 7 days a week/24 hour a day monitoring and response service to Telecare users. Carelink seeks a dedicated Call Handler to support the service, with rotating shifts including weekends. You will maintain confidentiality and input accurate records, supporting emergency responses and administrative tasks.

Join a team that ensures timely action for callers, attends meetings and training, and contributes to the efficient running of the Carelink service.

Qualifikationen

• Experience in professional call handling and emergency prioritisation.
• Ability to work rotating shifts including weekends and bank holidays.
• Commitment to confidentiality and data protection.
• Willingness to attend meetings and training events.

Aufgaben

• Handle calls sensitively and assess urgency per procedures.
• Test desk telephones and ensure Carelink mobiles are charged at shift start.
• Record incidents and actions accurately in client systems.
• Input service user details and create new users prior to installation.
• Respond to out-of-hours calls and coordinate with agencies as required.
• Carry out administrative duties including filing, emailing, and scanning.
• Liaise with other council services and care providers as needed.

Kenntnisse

Call handling

Confidentiality

Communication

Administrative tasks

Teamwork

Tools

Telecare equipment

Jobbeschreibung

Carelink provides a comprehensive 7 days a week/24 hour a day monitoring and response service to Telecare users. Carelink seeks a dedicated Call Handler to support the service, with rotating shifts including weekends. You will maintain confidentiality and input accurate records, supporting emergency responses and administrative tasks.

Join a team that ensures timely action for callers, attends meetings and training, and contributes to the efficient running of the Carelink service.