EMEA User Services Specialist – Systems & Support

Future Electronics; Egham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Private medical

Life insurance

Onsite restaurant

Pension plan

Job summary

Future Electronics in Egham is seeking a User Services Representative for their EMEA team. This role provides support for all inquiries related to the company's procedures and departments and focuses on customer satisfaction and continuous improvement.

Candidates must demonstrate strong communication and analytical skills, with proficiency in Excel being essential. The position offers competitive pay, full training, and benefits including pension and medical coverage.

Qualifications

• Demonstrates personal drive and determination.
• Able to prioritize tasks and act proactively.
• Displays a sense of urgency in completing actions.
• Excellent interpersonal skills and relationship building.
• Able to multitask with logical and analytical thinking.

Responsibilities

• Manage User IDs, Security, and Profiles.
• Provide system support on Future Electronics systems.
• Review and assist with order management.
• Support internal processes and helpdesk.
• Generate daily, weekly, and monthly reports.
• Evaluate processes and improve business methods.

Skills

Communication skills

Organizational skills

Analytical ability

Proficiency in Excel

Customer service orientation

Job description

Future Electronics in Egham is seeking a User Services Representative for their EMEA team. This role provides support for all inquiries related to the company's procedures and departments and focuses on customer satisfaction and continuous improvement.

Candidates must demonstrate strong communication and analytical skills, with proficiency in Excel being essential. The position offers competitive pay, full training, and benefits including pension and medical coverage.